Delivering stellar sales, account management and customer service is an ongoing, top priority for The Rainmaker Group
ATLANTA, GA (PRWEB) May 23, 2012
The Rainmaker Group, the leading provider of revenue management and profit optimization solutions to the multifamily housing and gaming/hospitality industries, announces the addition of three new team members to various positions within the company’s LRO™ software sales and customer service teams. Jim McPolin, Adam Harris, and Kari Astor joined the team in the areas of customer strategy, account management/sales and customer service, respectively.
“Delivering stellar sales, account management and customer service is an ongoing, top priority for The Rainmaker Group,” said Andrew Rains, executive vice president of Rainmaker LRO. “As more and more multifamily owners/operators and institutional investors implement revenue management strategies across their portfolios, it is vital our team continues to deliver the quality level of service and performance synonymous with Rainmaker LRO. Proactively growing our team ensures the utmost support for existing clients while allowing us the capability to share the benefits of revenue management to more owners/operators. We are excited to have Jim, Adam, and Kari as part of the Rainmaker family.”
Jim McPolin will serve as director of customer strategies for LRO. In this role, he will work with clients to ensure Rainmaker’s LRO software and organizational resources maximize clients’ revenue goals and ensure clients’ strategic roadmaps help guide the development of future product enhancements. Prior to joining the Rainmaker LRO team, McPolin was senior vice president, client management for American Utility Management, where he established a client management team to focus on strategic multifamily clients in the areas of energy management and utility billing. His industry experience also includes tenure with MRI Software as client manager, as well as sales training and development manager. McPolin earned a B.A. in English from John Carroll University and a MBA from Case Western Reserve University’s Weatherhead School of Management.
As the director, multifamily sales in charge of LRO software sales in the Northeast, Adam Harris will leverage more than 10 years experience within the multifamily industry to expand Rainmaker’s customer base. Harris’ unique and entrenched experience stems from time with leading multifamily property management companies including A.G. Spanos, Associated Estates, and Archstone, spanning various roles ranging from site level to the corporate office. He will conduct educational presentations to multifamily owners/operators to help them understand revenue management, how the strategy can improve ROI and NOI, as well as streamline operations and improve market share.
Kari Astor, a new customer service representative for LRO software, will deliver first-level support to users as well as interface directly with customers to help troubleshoot any issues with the software. Prior to joining the Rainmaker LRO team, she served as a compliance interview specialist for The Network, Inc. In this role she assisted customers in filing ethics reports regarding workplace misconduct as well as new hire training in customer handling procedures. Aster holds a B.S. in Legal Studies from Herzing University.
Rainmaker LRO™ is the leading multifamily lease rate optimization solution used to maximize revenue from apartment leases. The system calculates optimized pricing based on multiple factors that influence rate setting, including traffic and lease duration, move-in dates, competitive affects and other metrics. The system also produces enterprise-wide demand forecasts by measuring and analyzing historical and current market metrics and performing calculations necessary for occupancy predictions that are dynamically updated as market conditions change.
The Rainmaker Group is the market leader in profit optimization solutions for the Multifamily Housing and Gaming & Hospitality industries. Rainmaker software, coupled with professional business consulting services, enables multifamily housing operators to maximize revenue from apartment leases and helps operators of casino hotels and other hospitality enterprises secure the most valuable customers to increase their profitability. Rainmaker is a Microsoft Gold Certified Partner and leverages cutting-edge research in order to bring customers the most sophisticated solutions to their revenue management challenges. Adopted by industry leaders and niche players alike, Rainmaker solutions provide clients a strategic advantage in achieving the highest profitability from their assets. Multifamily housing clients include leaders such as Archstone, AvalonBay Communities, Equity Residential, Gables Residential, Post Properties, Mid-America Apartment Communities and more. Gaming/Hospitality clients include leading casino/hotel organizations such as Atlantis The Palm Dubai, Caesars Entertainment, Isle of Capri Casinos, MGM Resorts International, Omni Hotels & Resorts, Revel, Wynn Las Vegas and many others. Headquartered in northern Atlanta, GA, Rainmaker is an innovator and thought leader in the highly specialized revenue optimization field. In 2011, Inc. magazine ranked Rainmaker among America’s top 5,000 fastest growing, privately held companies. For more information, visit http://www.LetItRain.com.
The Rainmaker Group