We have, for years, believed in the value of knowledgeable human resources utilizing technology to create the optimal success for clients. The launch of the Inventory Quality Manager furthers that mission - to help retailers increase their ROI and customer satisfaction with the perfect blend of forward-thinking technology and insightful human response.
Fort Worth, TX (PRWEB) May 29, 2008
Just speak to any major online or multi-channel retailer, and it will become apparent that inventory control issues, and the resulting customer satisfaction and conversion issues, are at the top of retailers' list of concerns. Range Online Media has been working alongside its retail clients to tackle this increasingly costly issue, and as a result has recently released its proprietary Inventory Quality Manager.
The Inventory Quality Manager, which was built within the framework of the agency's successful Feeds practice, is allowing Paid Search, SEO and Feeds clients to better serve their customers' needs through accurate and up-to-date inventory availability. The Manager alerts Range Online Media account teams on-demand, when products are no longer in stock, back-ordered or when URLs are no longer active. The teams are able to respond immediately and in a variety of ways, from pausing keyword buys to sending consumers to similar products in order to cross-promote or upsell, thus eliminating "wasted clicks" that negatively affect retailers' online budgets.
"So much time is focused on getting new customers to retailers' sites, when in reality, one of the most cost-effective measures is to provide an intuitive and precise purchase path to engaged customers," said Misty Locke, Co-Founder and President of Range Online Media. "We have, for years, believed in the value of knowledgeable human resources utilizing technology to create the optimal success for clients. The launch of the Inventory Quality Manager furthers that mission - to help retailers increase their ROI and customer satisfaction with the perfect blend of forward-thinking technology and insightful human response."
In a report issued earlier this month by Opinion Research Corporation, learning that items are back-ordered or out of stock after deciding to purchase them was a frustration shared by nearly 20 percent of online shoppers. Since Range's Inventory Quality Manager launched in beta three months ago, retailers utilizing the system have found cost-savings and efficiency improvements ranging from higher overall cart value to increased conversion rates. The Manager is currently being utilized by Range account teams for NIKE, Neiman Marcus, Cole Haan and a range of other major online and luxury retailers.
"We can champion the idea of high-math conversion optimization measures, but many multi-channel retailers are continuing to struggle with optimizing their sites and controlling their inventory. We will continue to work with our innovative retailers to find solutions to their everyday challenges and to continue providing their brand promise to customers throughout the shopping process," said Locke.
ABOUT RANGE ONLINE MEDIA:
Range Online Media is a leading search and interactive marketing agency that delivers measurable success through comprehensive, online marketing services, including paid search marketing, search engine optimization (SEO), online media placement and emerging media, strategic planning, performance optimization and more.
We currently offer strategic leadership and campaign management services to Neiman Marcus, Bergdorf Goodman, Hermes of Paris, L'Occitane en Provence, The Container Store, Samsung, The Sundance Channel, Sharper Image, Burberry, Wyndham Hotels & Resorts and many other smart clients. We were proud to have been named to the 2007 and 2008 top 25 search marketing agencies in America by AdAge and to Inc. Magazine's Inc. 5,000 list of fastest growing private companies in 2007. Range has also received the highest average client satisfaction rating in the paid search industry by Jupiter Research for the last four consecutive years.
Range is headquartered in Texas and has offices in New York and Utah. Please visit our website at http://www.RangeOnlineMedia.com.
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