We value our customer’s opinions and feedback and are always interested in ways to improve their online shopping experience. We will use this feedback to improve our products and website functionality so that every customer is pleased with their order.
Plano, TX (PRWEB) November 22, 2010
CardsDirect, LLC, the online leader in custom imprinted and personalized greeting cards is pleased to announce the launch of their Ratings and Reviews and Ask and Answer initiatives. The program gives CardsDirect shoppers the ability to enter feedback online that relates to products ordered and any questions they might have during their online shopping experience. Future customers will benefit from these opinions and answers to questions posed as they prepare to place their next order.
“We value our customer’s opinions and feedback and are always interested in ways to improve their online shopping experience. We will use this feedback to improve our products and website functionality so that every customer is pleased with their ordering experience and the final products they receive,” said Ward Mahowald, Founder & CEO.
Today’s consumers are motivated shoppers looking for quality products at great prices. By listening to actual customers, companies can better understand their wants and needs and can work towards fulfilling them. Sophisticated shoppers, consumers now thoroughly research products and companies before placing their orders. Most have visited more than one website and have come to rely on user reviews and recommendations when comparison shopping. Honest feedback provided by these customers can drive sales and build brand trust and loyalty. By listening and reacting to the voice of consumers, CardsDirect is taking steps to drive product improvements based on the opinions of their valued customers.
CardsDirect customers may rank an item from one to five stars and are given the opportunity to add comments in the form of a product review. This user generated content will help new customers make informed decisions, maintaining CardsDirect’s position as a leader when it comes to supplying the best in quality, pricing, an easy online ordering process and customer service when it comes to personalized Holiday Cards, Christmas Cards, Photo Cards and greeting cards for all occasions.
The Ask and Answer feature invites customers to post any questions they may have while shopping and to answer questions posed by others for which they may have the answer. These valuable exchanges of information will be beneficial to those who might have similar questions in the future. CardsDirect will also use these questions and answers to improve products, the online shopping experience and to insure overall100% customer satisfaction.
By engaging customers in the ask and answer process and soliciting their opinions in product reviews, CardsDirect can insure its customers that their opinion matters and will use this valuable information to improve processes and products both for existing customers and for all future website visitors.
About CardsDirect, LLC
Founded in 1998, CardsDirect, LLC is a catalog and internet-based social expression company headquartered in Plano, Texas that has grown into one of the most trusted online resources for custom imprinted card products. Whether it is 25 cards or 25,000+ cards, CardsDirect gives all orders the personal attention they deserve. CardsDirect offers custom printed greeting cards for consumers and businesses including Christmas cards, business Christmas cards, holiday cards (Thanksgiving cards, Hanukkah, New Years, etc.), photo cards, thank you cards, value cards, anniversary cards, birthday cards, invitations, announcements, baby announcements, baby shower invitations, assortment packs and more. CardsDirect provides an easy ordering process, value pricing, and first class customer service for thousands of businesses including all 100 companies on the Fortune 100® list. CardsDirect has been recognized nine years running as a distinguished dealer, winning numerous awards from industry leaders and manufacturers. The CardsDirect team is always striving to provide a positive, easy and enjoyable card buying experience.
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