a Customer Service specialist in the Chicago office that speaks Spanish
PHOENIX (PRWEB) October 16, 2007
The flexible search capabilities of rDirectory empower users to search Active Directory without knowing an individual's name. For instance, a user can search for "a Customer Service specialist in the Chicago office that speaks Spanish" and immediately get an up-to-date results list of matching, qualified individuals. Now, with the integrated presence information from Office Communications Server 2007, rDirectory users can see who's available and right-click to take immediate action using any enabled Office Communicator 2007 client capabilities - chat, video, audio, even Voice over IP (VoIP).
"rDirectory continues to evolve into a 'How did we ever manage without it?' product," said Randy Bradley, president of Namescape. "Now, with Office Communications Server 2007 and Office Communicator 2007 integration, employees are just a click away from connecting to the person they need at the moment of need. The return on investment compounds over time with increased employee productivity, higher customer service satisfaction, and reduced delays in communication and collaboration."
"The combination of Microsoft's unified communications software and Namescape's rDirectory provides a powerful new way for people to collaborate while taking the complexity out of communications," said Yancey Smith, group marketing manager, Unified Communications Group, at Microsoft Corp. "rDirectory complements the features in Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007 powering communication across the applications, networks and devices businesses already know and use."
In addition to the newly integrated presence capabilities, Namescape has extended rDirectory's user creation ability to incorporate the provisioning of session initiation protocol (SIP) accounts with automatically formatted addresses. Administrators or their delegated representatives can choose from customizable templates to create user accounts, populate designated attributes, assign group memberships, provision Microsoft Exchange Server 2003 and Microsoft Exchange Server 2007 mailboxes, and now provision SIP addresses from a single, web-based form.
Pricing and availability
Integrated presence information is available in all editions of rDirectory at no additional charge and is automatically available when Office Communicator 2007 is detected.
SIP provisioning is available only in the Enterprise Edition, as are the other account creation and provisioning features of rDirectory, and is included at no additional charge.
About Namescape Corporation
Namescape Corporation, a Microsoft Gold Certified Partner, is a provider of compose-able Identity Management web applications for Active Directory. Namescape's mission is to enable organizations and employees to realize the full potential of directory technology in everyday activities. For more information, visit the Namescape website at http://www.namescape.com.
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