Harriet Downs Real Estate Voices Satisfaction with my1voice Hosted PBX Phone Service : Agency improves communications, customer service without adding expensive equipment

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A real estate agent’s day is constantly on the move. The endless juggling involved with showing properties, hosting open houses, attending closings, appraisals and inspections, etc. can challenge even the most customer service-oriented organization by making its agents difficult to contact directly in a timely manner. That was certainly the case when Harriet Downs Real Estate turned to Protus’ my1voice hosted PBX system to simplify its voice communications and make its agents more reachable no matter where they are.

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It was just what I was looking for

Harriet Downs Real Estate began in 1985 as a one-person agency serving the real estate needs of the small, rural town of Williston in south central Florida. Since then the company has grown to include 13 agents with three additional offices located within 10 miles of each other, covering both rural and urban areas. They now offer residential properties from less than $75,000 through multi-million dollar mansions, commercial properties for small and large businesses, and vacant land.

This wide spectrum of real estate and its prospects prompted agent Marc Pompeo to open a new office in downtown Williston, making it easier to serve walk-in and town-based clients. With several people working out of that office and only one office line with an answering machine, it sometimes could take hours before anyone knew they had received calls, much less return them.

With personalized customer service being a top priority for Harriet Downs Real Estate, Pompeo used his affinity for technology to search for phone system alternatives. He considered a standard PBX system, but the equipment and maintenance costs were well beyond his budget. He then signed on to one of the new breed of hosted voice mail services, but was disappointed by its lack of functionality, information and customer service.

As he searched again for a solution, Pompeo received word that Protus was introducing its new hosted phone system known as my1voice. Being a satisfied user of their Internet fax service MyFax, he was more than comfortable signing on and not surprised when his expectations had been surpassed.

"It was just what I was looking for," he says. "My main concern was being able to forward calls to my cell phone and retain the caller ID. The service is designed to do that without any additional effort. It was nice to be able to achieve my primary goal right from the start."

Pompeo also praises my1voice's flexibility and how its features aided their business' potential. Because my1voice offers a toll-free number, clients can call more easily from all over Florida as well as bordering states when they do use the number.

The auto-attendant also adds a more professional impression to clients is. The feature allows users to create and schedule professional messages based on regular business- and after-hours, and create a company dial-by-name directory.

my1voice keeps small businesses and mobile workforces closely connected with clients, helping them excel in efficiency and reliability. With my1voice being web-based, it integrates with a company's existing phone system, reducing costs and eliminating the need to install and maintain expensive IT equipment.

"With more and more companies striving to stay connected, having the right tools that enable mobility and efficiencies is key in becoming successful," said Joseph Nour, CEO of Protus. "It's never easy to grow small businesses, but in the current economy it's even more challenging. With services such as my1voice, however, small businesses such as Harriet Downs Real Estate have the tools they need to compete in a world where instant communication has become more of a necessity than a luxury."

About Protus

Protus® provides the highest quality software as a service (SaaS) communications tools for small-to-medium-businesses (SMB) and enterprise organizations, including award-winning MyFax, the fastest growing Internet fax service; my1voice, the cost-effective, feature-rich virtual PBX phone service that travels with the user from phone to web; and Campaigner, the software-as-a-service email marketing solution with advanced automation features. Protus' commitment to delivering a superior user experience has resulted in a continually growing and loyal customer base, allowing market leadership in industries including finance, insurance, real estate, healthcare, transportation and government. For more information about Protus and its family of communication tools, call 888-733-7007 or visit http://www.protus.com.

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Sue Rutherford
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