Before we were just worried about solving problems as fast as we could, but now I can see where this more personal feel will help customers. It will make them feel more appreciated and hopefully keep them coming back for business.
Denver, CO (PRWEB) May 21, 2013
Many public records customer service agencies may care less about the emotional well-being of their customers, but RecordAccount.com is making the effort to be different. Recently, the company re-trained their call center customer service representatives to be more caring, friendly, and lend a personal touch to every customer inquiry or complaint.
One newly re-trained agent commented, "Before we were just worried about solving problems as fast as we could, but now I can see where this more personal feel will help customers. It will make them feel more appreciated and hopefully keep them coming back for business. It also makes me feel better, knowing that I've legitimately helped someone and made their day more pleasant."
The new customer service technique was launched last week with great success. The company reports that their agents seem more joyous at their desks and that customer complaints have been reduced drastically.
RecordAccount.com plans to continue the re-training of their representatives over the next few weeks to include not only their call center employees but their online chat agents as well. Users of the public records company can visit their website to chat or call 1 (877) 888-0889, available 24 hours a day, seven days a week.
"We were always available to help customer any time they need it, but now we're also here to lend a supportive hand and guide them through public records, login errors, or refund requests," continued the company agent. "RecordAccount is definitely a driving force for setting industry wide customer service standards. I hope to continue to be apart of this team as we grow and legitimately help our consumers."
RecordAccount.com was created to serve the needs of consumers across North America searching for public records. With thousands of requests processed each day, RecordAccount.com continues to grow as a reputable customer service resource. Visit RecordAccount.com to chat with a live representative, call 1-877-888-0889, or email Manager(at)RecordAccount(dot)com with any questions or concerns.