The company recently instituted a program where after every company interaction, a customer is encouraged to leave either positive or negative feedback.
San Diego, CA (PRWEB) February 10, 2013
RecordFee is launching a new Gold Star customer service program to make sure their customer service representatives work to the peak of their abilities, the company said yesterday.
“Some companies prefer using a stick to motivate their employees,” said company spokesman Josh Fraser. “That's not the way we work. We believe that the best way to motivate customer service professionals is with rewards. We don't want to be a scary company to work for.”
The company recently instituted a program where after every company interaction, a customer is encouraged to leave either positive or negative feedback, Fraser said. It is these records that will be used to structure the program.
“What we are going to do is track the amount of positive and negative feedback each and every customer service professional receives,” Fraser said. “Then at the end of the month, whichever employee has the most positive reviews and the least number of negative reviews will be our Gold Star employee of the month.”
That employee will then receive a bonus equal to a month's pay, Fraser said.
“In addition, at the end of the year we will determine our Gold Star Employee of the Year and that person will receive an additional financial reward,” Fraser said.
The company said they believe this system will encourage their staff to do anything and everything in their power to make customers satisfied with their experience when they contact RecordFee.com for customer support.
RecordFee.com is a top customer service solution for public records reports like background checks, driving records, vehicle history reports and more. The website is a trusted source, processing thousands of online searches and earning a reputation as a leader in the public records and customer service industries.