New ReInforced Care™ Healthcare Service Offering Will Help Hospitals Reduce Readmission Rates While Improving Quality of Care

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‘Practical, Effective Solution’ Provides Quick Ramp Up and Results Without Huge Infrastructure Investments or Organizational Changes

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With the current national debate raging about healthcare costs and quality of care, we’re very excited to be able to participate in a practical way to improve patient care and lower operating costs at the same time.

ReInforced Care, Inc. of Ashland, MA announced the introduction of its ReInforced Care™ Readmission Reduction Management Service.

Aimed at hospitals and payers, the service represents ‘a practical, effective solution to reducing readmissions while improving patient care’. By engaging ReInforced Care, hospitals are now able to execute effective and measurable proactive outreach communications programs. ReInforced Care provides not only a proactive outbound outreach capability, but wraps it in a complete data management, analysis and reporting solution; enabling hospitals to understand where their current patient discharge program is working well, and where it needs improvement.

According to Patricia Vida, RN, MBA, their National Director of Healthcare Services, “ReInforced Care™ addresses some very difficult problems in healthcare. I’m very excited to be able to play a key role in developing solutions which will reduce the costs of healthcare while improving the quality and experience of care for patients and their providers.”

Ed Barry, CEO of OnProcess Technology® and ReInforced Care, said, “With the current national debate raging about healthcare costs and quality of care, we’re very excited to be able to participate in a practical way to improve patient care and lower operating costs at the same time.”

ReInforced Care is working closely with OnProcess Technology® to quickly actualize its innovative new concepts. With over twelve years of continued innovation, growth and success in creating, executing and managing comprehensive proactive outreach programs for Fortune 1000 businesses across a wide variety of industries, OnProcess’ proven processes and back-office operations will support ReInforced Care’s visionary approach to reducing readmissions and improving patient care.

The Problem:
The New England Journal of Medicine released a study on re-hospitalized patients stating that approximately 25% are readmitted within 30 days. Readmission rates are directly related to a breakdown in post-discharge care, including not seeing a Primary Care Physician and, often, the lack of an adequate support network. In addition, Medicare and other insurers currently pay for readmissions beyond 24 hours of discharge, all of which could contribute to a lack of effort on the part of hospitals to decrease them.

In light of the current debate on healthcare costs, and emerging Federal budget plans, which call for a $26 billion reduction of funding for readmissions, the need of a solution is immediate and acute.

The Opportunity:
The study cited, and others, also show that re-hospitalization rates can be mitigated with better discharge management and “follow up” care. By proactively and comprehensively communicating and interacting with the patient and their various caregivers, including such interactions as: notifying primary care physicians of hospitalizations, coaching patients to diligently take medications, follow discharge procedures, and making doctors appointments for continuing treatment, the incidence of re-hospitalization can be markedly reduced while improving the patient’s health and overall experience. In so doing, the cost of providing quality health care can be reduced dramatically.

The ReInforced Care™ Readmission Reduction Management Service offers:

  •     Assistance in scheduling appointments with the Primary Care Provider and other needed care providers and information back to the health plan on date, time
  •     Assistance in obtaining a Primary Care Physician if needed
  •     Confirmation that key medical appointments are made and kept
  •     Confirmation that medication is available and that the patient is aware of correct dosing instructions
  •     Patient education as to the risks of missed appointments and lack of adherence to the care plan
  •     Referral and escalations as appropriate to facilitate resolution of identified issues
  •     Summary data highlighting noncompliant patients with regards to appointment schedules and prescription refills
  •     Insight and data regarding the patient’s understanding of the discharge plan
  •     Insight and data regarding the % of the discharge plan that has been acted upon and or adhered to
  •     Insight and data regarding socio and economic drivers that may influence the patient's likelihood to adhere to the plan
  •     Communication via a secure restricted data portal between health plans and providers

The service is currently operating in pilot programs at several hospitals in Massachusetts, and will be rolled out nationally throughout 2010.

About ReInforced Care, Inc.
ReInforced Care™ is a company with a new, innovative approach to reducing readmissions while improving patient care. Our unique combination of blended outreach technologies, integrated process management, data handling, analysis and reporting provides a comprehensive value proposition that do-it-yourself or point-solution-based approaches can’t replicate. Our management team has deep expertise and experience in healthcare support services to ensure an efficient, compliant and, most importantly, patient-focused experience.
With ReInforced Care™, Hospitals, Medical Groups and Insurers get a complete, comprehensive and thoroughly thought-through approach to reducing readmissions while improving patient care.

About OnProcess Technology, Inc.
Since 1998, OnProcess Technology® has provided customer experience management and asset retrieval services to some of the world's leading technology companies; giving them visibility into, and actionable data-driven insights from, their logistics and customer experience processes. OnProcess Technology® conducts business in eleven languages for multinationals in the Americas, Europe and Asia. Working with OnProcess saves our client companies millions of dollars annually, and measurably improves their customer satisfaction levels; providing them with the ability to differentiate on service, rather than price.
Working closely with ReInforcedCare™, OnProcess is helping to bring the same kind of visibility, savings and satisfaction to the healthcare community by helping reduce readmission rates while improving patient care.

For more information on ReInforced Care™, visit, call (508) 532-7400, or email info(at)reinforcedcare(dot)com.

For more information on OnProcess Technology, Inc., visit, call (508) 520-2711 or email info(at)onprocess(dot)com.

Patricia Vida, RN, MBA
National Director of Healthcare Services
ReInforced Care™
(508) 532-7410

Steven Kirstein
Director of Marketing
OnProcess Technology, Inc.
(508) 520-2711 x1263


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Steven Kirstein
OnProcess Technology, Inc.
(508) 520-2711 ext. 1263
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Patricia Vida, RN, MBA
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