FieldConnect enables us to create an interactive process that creates transparency.
Brooklyn, NY (Vocus/PRWEB) April 07, 2011
BP Air Conditioning Corp, New York’s premier leader in HVAC systems maintenance and service, is now using FieldConnect’s suite of products throughout its field service operation, it was announced today by FieldConnect President, Rick Galyean.
Jack Fanneran, President of BP Air added, “FieldConnect enables us to create an interactive process that creates transparency. Our customers as well as our technicians feel comfortable knowing they can access data information whenever they need to. With the integration of FieldConnect to Microsoft Dynamics, we have increased our accountability to the client as well as enabling our technicians access to the resources in real time. This Asset Management Portal (BP AMP) allows the tech to better serve our client. The data capture from the field direct into our system has streamlined the process which has created efficiencies’ which we seem to discover daily beyond our initial expectations.”
For over 3 decades, BP Air has been providing the highest quality Heating, Ventilation, and Air Conditioning systems and services to New York’s leading businesses and institutions. The BP Group: BP Air Conditioning Corp., BP Mechanical Corp, EECNY LLC, provide a “one- stop-shop” for HVAC projects/maintenance/repairs/mission critical support services utilizing technology to better meet our clients needs. BP has built a firm with parallel capabilities that provide infrastructure solutions to IT Data Centers. This is inclusive of design build and service of critical site, providing secured backup power systems (i.e.: generator, UPS ATS PDU, etc.) services thru EECNY, as well as precision control of temperature and humidity thru BP Mechanical and BP Air-conditioning HVAC services.
BP Air’s technicians are using FieldAccess to send and receive their work orders electronically, allowing for same day billing of service work. FieldAccess gives BP Air’s technicians access to history, diagrams, pictures and electronic timecards. The device selected to operate FieldAccess was Samsung’s Galaxy Tablet running Android. To BP Air’s technician’s, the Galaxy’s always-on feature and familiar operating system, coupled with its convenient size made it a perfect fit for FieldAccess.
FieldDirect was selected to provide BP Air’s customers a real-time online portal. BP Air’s customer’s benefit from being able to request service, research history of service by equipment and location, and monitor their entire HVAC inventory.
According to Lisa Caruso, VP Finance at BP Air, “by employing the utilization of FieldConnect, our fiscal competencies have been expanded 10 fold through the capture and transmission of data in a real time manner. This has increased the timeliness of our billing and collections process. The technicians labor is cleaner and more accurate. All these efficiencies enable our fiscal management program producing great KPI’s and the ability to provide more critical and accurate support to our operations team.”
About FieldConnect, Inc.
Founded in 2002, FieldConnect maximizes customer satisfaction and profit per field technician by managing real-time service call information to all service stakeholders: customers, technicians and dispatchers. FieldConnect’s open, web-based solutions integrate seamlessly with Sage Timberline or MS Dynamics service management software to deliver a superior field service mobilization solution.
For more information about partner opportunities with FieldConnect:
- Visit: http://www.fieldconnect.com/partners.html
- Call: 949-428-1540 x12
- Email: partners(at)fieldconnect(dot)com