Consonus Customer Leaves for Cost, Returns to Remote Backup Service for Technical Support

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This Consonus customer realized that cost wasn't everything after switching to an inexpensive provider who was unable to deliver a backup solution as promised. Re-enter BlueTech IT Solutions and Consonus with superior technical support and expertise to quickly resolve the situation using Consonus RBS.

Consonus Technologies

Despite six weeks of efforts, the low-cost provider was never able to successfully back up our 150G of data. We were thrilled to learn that Consonus still had our original data and that we were able to pick up where we left off

Consonus and channel partner BlueTech IT Solutions will once again provide St. Stephen’s Episcopal Day School, a private elementary school located in the Coconut Grove area of Miami, with Consonus Remote Backup Service™ (Consonus RBS™), a fully-automated cloud backup solution that is backed by award-winning technical support.

The former Consonus/BlueTech IT customer left for a well-known, inexpensive provider. After less than two months, the provider was unable to successfully back up St. Stephen’s data. Incomplete backup attempts and poor customer service were the leading factors prompting St. Stephen’s to return to Consonus and BlueTech IT.

“Despite six weeks of efforts, the low-cost provider was never able to successfully back up our 150G of data. We were thrilled to learn that Consonus still had our original data and that we were able to pick up where we left off,” said St. Stephen’s Director of Technology Felix Jacomino. “The expertise offered by BlueTech and Consonus is second to none. The team really bailed us out.”

Consonus has consistently received praise from customers and channel partners for superior technical support. Consonus staff is among the most highly-credentialed and well-trained in the industry. With team members who average more than 15 years of industry experience, Consonus’ skilled engineers bring additional value to all IT solutions offered to significantly reduce downtime, boost productivity, and maximize the IT investment.

“Often, a low-price provider can cost a company far more than they anticipated saving,” said Consonus President Bob McCarthy. “When evaluating cost, there are four critical factors to consider: security, resiliency, compliance, and support. If there is a breakdown in any of these key quality points, the cost to the client can be intensive.”

Consonus RBS is a unique alternative to traditional data backup recovery methods, replacing conventional solutions with a fully automated online data backup solution. It provides an automatic backup of heterogeneous file servers as well as application and database servers with encrypted, secure offsite data storage and rapid online restoration. Powered by Asigra, the first and only cloud software provider to achieve FIPS 140-2 Certification — the highest level of security assurance to date — Consonus RBS also offers multi-level security authentication, agentless support for the broadest variety of platforms including Windows, UNIX, AS/400, and Apple, and hot backups for all leading databases and applications.

About Consonus Technologies
Consonus Technologies, Inc. is a leading national provider of Data Center hosting and colocation, Managed IT Services, IT Infrastructure, and IT Consulting solutions based in Cary, NC. Offering a comprehensive suite of IT services, combined with highly-secure, reliable, and energy-efficient data centers across the country, Consonus provides customers with complete cloud computing solutions addressing disaster recovery, data protection, and virtualization. Consonus is an active, long-time member of The MSPAlliance, the world’s largest Professional Association and Accrediting Body for the Managed Services Industry. Visit Consonus Technologies on the Web at http://www.consonus.com.

About BlueTech IT Solutions
BlueTech IT Solutions is an Information Technology service and consulting company based in Miami, FL. With more than 25 years of experience in the IT field with specializations in the financial, manufacturing and construction industry, BlueTech’s array of services includes computer network design, implementation and management, network security and intrusion prevention, Microsoft Exchange™ server installation, configuration and administration, and disaster recovery solutions. Visit BlueTech on the Web at http://www.bluetechit.com.

About St. Stephen’s Episcopal
St. Stephen’s Episcopal Day School, serving PreK(3) to Grade 5, was founded by St. Stephen’s Episcopal Church in 1958. The original intent of the Church in creating the School was to accommodate the educational needs of Church families. Over the years, the constituency of the School has changed and the relationship between the School and the Church has evolved. The School is now a primary outreach of the Church into the broader community. Through the School, St. Stephen’s Episcopal Church touches the future. With a focus on using technology in the classroom, St. Stephen’s offers a 21st century learning environment that provides not only academic excellence but also spiritual formation. Learn more about St. Stephen’s at http://www.sseds.org.

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Jonna Murnick

Rick Socarras