Bomgar Supports Blackberry with New Remote Support Software
Enterprise Mobility Fuels Market Need for On-Demand, Universal
Tech Support That Securely Reaches Across Multiple Computing Platforms
RIDGELAND, Miss. (Business Wire EON/PRWEB ) December 15, 2008 --
Bomgar
Corporation today announced support for Blackberry mobile devices
with the latest version of the Bomgar Box,™ a leading appliance-based remote
support solution used by several large enterprises, including
Tennant Company and Novell. Remote support technology simplifies the way
users receive tech support. Bomgar’s new release allows IT to securely
deliver anytime, anywhere assistance – a core capability to ensure
mobile workforce productivity. Despite the advantages of mobility,
security is a top concern as research shows remote access and control
software was used in more than 40 percent of data breaches between 2004
and 2007.
Blackberry is entrenched in the enterprise; 58 percent of its 19 million
subscribers use its mobile devices to stay connected to work. As such,
organizations need a secure enterprise support platform to manage the
growing number of mobile device users and minimize threats posed by some
remote access technologies. Bomgar Corporation provides the market’s
first appliance-based remote support solution, which was purpose-built
to offer the enterprise unparalleled security and total cost of
ownership by eliminating monthly service fees. Audited by Symantec,
Bomgar includes critical features, such as user authentication and
session logging/reporting, that support an organization’s overall
security and compliance policies.
“In order to keep up with customer demands and needs, it is critical
that our mobile workforce be able to communicate back to engineers and
development. As a support organization, the technology we equip them
with must be easily supported as well. Bomgar gives us the assurance
that we can keep our mobile workforce productive and in touch as
needed,” said Joel Smollen, Director Infrastructure & Architecture,
Tennant Company.
Another key feature of Bomgar 10.2 is its out-of-the-box integration
with HP Service Manager. Organizations using HP Service Manager, or BMC
Remedy, as a service desk application can harness the IT automation
benefits that result from aligning help desk functions with critical IT
service desk processes. The unified platform tracks and records all
remote support session activity that occurs when a trouble ticket is
open, providing key details to improve incident resolution close rates
and long-term service desk efficiencies.
Bomgar helps organizations meet the challenges associated with greater
workplace mobility. A multi-platform help desk solution, the Bomgar Box
enables IT reps to securely connect to users on a variety of computing
systems through the Internet for immediate tech support, including
Windows, Mac, Linux and Smartphones. In addition to supporting
Blackberry 4.2.2 through current versions, Bomgar’s latest software
release features tools for standardizing how users access help when
needed.
“As a result of the increased support demands organizations face in
managing mobile workers, the market is expanding for the remote control
desktop products that help IT reach remote users outside the corporate
network,” said Terrence Cosgrove, a Gartner senior analyst. “More than
70 percent of large enterprises will use Internet-enabled remote-control
tools by 2012 and we anticipate the overall market to experience a 20 to
25 percent year-on-year growth 1.”
The Bomgar Box allows IT reps to securely access attended and unattended
computing devices, regardless of firewalls, to troubleshoot system
issues or use for training purposes. Bomgar provides enterprises of all
sizes with the resources required to identify and resolve costly
technology and business issues that cycle through the help desk.
Specifications and Availability
Bomgar 10.2 is software designed to run on the Bomgar Box and is
currently available today. Technical specifications can be found on the
website at www.bomgar.com.
About Bomgar
Bomgar Corporation specializes in appliance-based software for remote
support in an enterprise environment. Bomgar allows companies to connect
to remote clients and co-workers via the Internet anywhere in the world
in seconds. The product allows organizations to optimize support by
virtually accessing end-user systems for real-time incident resolution,
eliminating the frustration of phone-only tech support. Bomgar provides
enterprises with an unparalleled level of security and scalability,
while enhancing IT resource management with the benefits of a
virtualized help desk. Backed by venture capital, Bomgar has grown
steadily since its inception in 2003 and has thousands of customers and
strategic partners worldwide. Based in Ridgeland, Miss., the company is
also one of the 10 fastest-growing software companies in America ranked
by the 2008 Inc. 500.
1 Gartner “The Next Generation of Remote-Control Tools is
Emerging” by David M. Coyle and Terrence Cosgrove October 17, 2008
See the original story at: http://eon.businesswire.com/releases/remote_support/bomgar_box/prweb1753384.htm
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