MaintenanceNet’s Cloud-based Service Contract Management Platform Increases Service Revenues and Brings Industry Recognition to Azlan Tech Data

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Success of MaintenanceNet-Powered Felix Platform Earns Azlan the Cisco 2011 Worldwide Distribution Services Innovation Partner Award

service contract renewal

Felix: The Service Renewal Management Portal, powered by MaintenanceNet

In conjunction with MaintenanceNet, we will continue to invest in Felix to help our resellers further advance their Cisco service sales efforts. David Harvey, European Director of Cisco at Azlan Tech Data.

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MaintenanceNet, Inc. today announced that Felix, the cloud-based service contract management platform that it launched for Azlan Tech Data in 2010, played a key role in earning the European-based distributor the prestigious Cisco 2011 Worldwide Distribution Services Innovation Partner Award.

Free of charge to Azlan resellers worldwide, Felix represents a new generation of service lifecycle management technology that drives service revenues by enabling Azlan partners to quickly transact Cisco SMARTnet business online.

The award, presented to Azlan last month at the Cisco 2011 Partner Summit, honors a distributor that has demonstrated exceptional collaboration and innovation in the services business, as well as excellence in growing reseller mindshare and increasing selling activities.

In accepting the accolade, Azlan cited its investment in the MaintenanceNet-powered Felix technology platform to expand the scope and success of its service contract management initiatives. Since launching Felix, the company has achieved a 40 percent overall increase in SMARTnet revenue.

“Felix has had a tremendous impact on the growth of Azlan’s SMARTnet business, and we are very honored that Cisco has taken note of its value by recognizing Azlan with this award,” said David Harvey, European Director of Cisco at Azlan Tech Data. “In conjunction with MaintenanceNet, we will continue to invest in Felix to help our resellers further advance their Cisco service sales efforts.”

Designed as a self-help e-commerce platform, Felix automates and expedites Cisco SMARTnet quoting, ordering and renewal processes, and integrates seamlessly with Cisco’s ERP system as well as both Cisco’s and Azlan’s ordering platforms. Quotes and order certificates are delivered in a professional electronic format and can be branded with the reseller’s logo, and translated into local languages and currencies as required.

“Cisco partners can use Felix to produce a final quote – ready to be passed onto the customer – within minutes. It not only saves time, but increases their chances of winning more business,” said Shayne Skaff, vice president of business development for MaintenanceNet.

Felix is based upon MaintenanceNet Service360™, a suite of channel-friendly tools that increases revenues and profits by capturing lost opportunities that inefficient service sales practices leave on the table. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that takes all of the guesswork out of the service sales equation, ensuring the most optimum outcome for MaintenanceNet customers and their resellers.

For a video demonstration of the Felix platform powered by MaintenanceNet, visit http://www.youtube.com/maintenancenet.

Follow MaintenanceNet on LinkedIn at http://www.linkedin.com/company/maintenancenet and on Twitter at http://www.twitter.com/maintenancenet.

About MaintenanceNet
MaintenanceNet empowers the world’s leading technology manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues to the global technology industry, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for technology manufacturers. MaintenanceNet’s Service360 technology platform expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, visit http://www.maintenancenet.com or call 866-699-7212.

MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.

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