Revenue leakage is a major issue for mobile operators who typically put considerable effort into assuring service revenues
SAN JOSE, Calif. (PRWEB) July 10, 2008
"Revenue leakage is a major issue for mobile operators who typically put considerable effort into assuring service revenues," said Danny Dicks, analyst at Innovation Observatory and a specialist on network billing and operations support system markets. "Addressing the root causes of incorrect detail records will improve charging and billing accuracy for all types of billable events, not just voice calls, and will reduce the volume of records that need to be dealt with as exceptions by the operator's billing team."
Mobile service providers can fail to capture all minutes from subscriber calls because their internal IP or Call Detail Record reconciliation process, or the arbitration/reconciliation between providers, is not optimized. This may impact the revenue assurance process and result in unpredictable revenue leakage with associated cost, ARPU, operational and tax implications. Little known to the service provider finance and marketing teams, one of the fundamental functions at the heart of logging, charging and billing architectures is a simple time service known as Network Time Protocol or NTP. Poor NTP architectures or poor installation of NTP services may be a direct cause of revenue leakage due to poor IPDR/CDR collection and collation. Correcting the problem is relatively simple and may have a positive ROI – measured in days – for many service providers.
NTP, designed to synchronize computer clocks over a network, is used to distribute and manage time services that control back office servers. A well engineered billing and logging system depends on accurate IPDR/CDR generation and reconciliation and, in turn, relies on a well structured time distribution model provided by a robust NTP service. Poorly architected or installed NTP services can interfere with the ability to deliver a reliable and accurate timestamp and the generation of consistent metrics over time. This can potentially lead to mismatches in logging chargeable network events and thus inaccurate logging and billing.
Deploying Symmetricom's carrier class NTP modules, designed to plug into ultra reliable and precise synchronization platforms (SSU/BITS) delivering hardware time-stamped carrier class NTP services, can significantly mitigate this problem. This may lead to reduced operational costs, improved profitability, fewer grounds for conflict with partners or customers, reduced time spent on manual back office reengineering, and ultimately, improved operational efficiencies.
Symmetricom's newly available materials on reducing revenue leakage and increasing ARPU include:
Case Study: "Increase ARPU" White Paper: "Deploy Carrier Class NTP to Improve ARPU and Revenue Assurance" Audio interview with Symmetricom billing and logging experts Streaming flash presentation iPod video presentation To download Symmetricom's materials, visit: http://ngn.symmetricom.com/lp/reduce_revenue_leakage2/.
About Symmetricom, Inc.
As a worldwide leader in precise time and frequency products and services, Symmetricom provides "Perfect Timing" to customers around the world. Since 1985, the company's solutions have helped define the world's time and frequency standards, delivering precision, reliability and efficiency to wireline and wireless networks, instrumentation and testing applications and network time management. Deployed in more than 90 countries, the company's synchronization solutions include primary reference sources, building integrated timing supplies (BITS), GPS timing receivers, time and frequency distribution systems, network time servers and ruggedized oscillators. Symmetricom also incorporates technologies including Universal Timing Interface (UTI), Network Time Protocol (NTP), Precision Time Protocol (IEEE 1588), and others supporting the world's migration to Next Generation Networks (NGN). Symmetricom is based in San Jose, Calif., with offices worldwide. For more information, visit http://www.symmetricom.com.