In order for us to provide a critical piece in the business continuity plans of our customers, our own efforts to remain up and running must be an exact science.
Houston, TX (PRWEB) September 15, 2009
With hurricane season underway and the memory of Hurricane Ike still lingering for many Southeast Texans in the Houston/Galveston area, Rite Response, a leading call center provider headquartered in Houston, announced today that it has taken the challenges experienced during last year's hurricane and put into practice a corporate-wide disaster prevention plan to ensure not only that Rite Response stays up and running through any natural disaster, but that each and every customer remains available via phone.
As Hurricane Ike blew across Galveston and up to Houston last September, Rite Response was busy making sure their customers remained reachable via phone and that their customer's phones remained answered including the Red Cross. During the worst of Ike's wrath, Rite Response employees were answering the phones for the Red Cross and talking to people trapped and in trouble.
"We were a lifeline to those calling in during the storm and actually teamed up with the Red Cross so they could keep answering the phones during the storm," said Rite Response CEO Vonda Tackett, who explained that her company's staff kept answering the phones via generator power for many days after the storm.
"Rite Response has experienced the importance of having a rock solid business continuity/disaster recovery plan in place so that when crises or natural disasters strike, you're ready and you don't have to worry about how things are going to work," said Vonda. "In order for us to provide a critical piece in the business continuity plans of our customers, our own efforts to remain up and running must be an exact science."
Steve Tackett, CIO, VP and director of operations at Rite Response,, said that today's business continuity/disaster preparation plans go a step well beyond those that were employed during last year's hurricane.
"Right now, Rite Response has the ability to move operations at a moment's notice to our business center located in Dallas, well inland of any hurricane blow or any other natural or man-made disaster," said Tackett. "The other incredible asset we have are our dual systems located in a collocation data centers in Austin, Texas. Because our business and survival depends on having an internet connection, we wanted to ensure that we remain up and running during catastrophic events. Our employees can work anyplace there is an internet connection and we've made sure we've got open lines to remain connected."
Rite Response said that the goal in developing a more robust business continuity plan was based on providing their customers with a peace of mind. "Most businesses want to sleep soundly at night knowing that their phones will be answered and it will be business as usual right after any disaster hits," said Vonda. "It's our number one mission to provide that peace of mind and make sure that anyone trying to reach our customers in the middle of or right after a disaster or catastrophe can reach the person they're calling the first time they make the call."
About Rite Response Answering and Call Center Services
Rite Response provides a flexible, scalable alternative to in-house answering and call center services for leading energy and Fortune 500 companies as well as hospitals, clinics and many small to midsized businesses. With Rite Response, companies only pay for the services they need, when they need them, without the cost and concerns of hiring and maintaining additional staff. Rite Response hires only well-screened and qualified domestic call center professionals and uses the latest telecommunication technology to ensure security and reliability. To learn more, please visit http://www.riteresponse.com.
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