Cheap Trending Clothing E-retailer Rosegal Upgrades Hotline Phone Service
California, USA (PRWEB) March 16, 2017
Online retailers offer low prices and convenience but contacting these companies – about shipment dates, lost parcels, refunds, returns or just general information – can often be problematic. In many cases, phone calls are not answered or returned promptly and some online merchants do not offer any type of telephone service.
Another factor is the time difference between North American customers and European or Asian companies.
Rosegal (http://www.rosegal.com), an online shopping site based in Asia, is doing something about the problem. The company launched a new toll-free hotline number 1– 888-320-8188 – with a firm pledge to return all calls within 24 hours via email.
US customers can call the hotline from 6:30-8:30 a.m. (EST) and 6:30-11 p.m. (EST). Outside of the US, callers should include a dialing code and note that phone lines are available from 7:30 a.m. to 9:30 p.m. (GMT+8).
“We value our customers’ business and this is one way we can provide customer service that exceeds our competitors,” said Lear, Rosegal’s head of customer service. “If shoppers from thousands of miles away are going to purchase our items, we need to assure them that we will answer all of their questions and take care of any issues that may arise.”
Customers can also contact Rosegal through a live online chat and Facebook Messenger. If after-sale issues need to be addressed, it is recommended that shoppers submit a support ticket before contacting Rosegal. For more information, visit http://www.rosegal.com/contact-us.
In addition to the new hotline, Rosegal has upgraded its customer support staff and optimized its voice mail to improve the level of service. “If you need to know anything about any of our items, we encourage you to chat with us online or send a message through Facebook,” added Lear.
An other cross-border fashion e-retailer ZAFUL (http://www.zaful.com), has also upgraded telephone hotline systems while another e-retailer Sammydress decides to close its telephone service team to pay more attention on Support Center. In addition, ZAFUL customer service provides customer access through Facebook Messenger.
Rosegal offers low prices on vintage style fashion clothing as well as swimwear, plus-size apparel, dresses and more. A large part of its business comes from North American customers who are looking for value and quality.
Phone number: 1 888 320 8188