We look forward to expanding our skills, through the resources available to us as Microsoft Gold Certified Partners, so that we may deliver even greater value to our customers
Houston, TX (PRWEB) May 6, 2010
RSA Corp, a Houston-based managed IT support and technology staffing firm, has recently achieved Microsoft Gold Certified Partner status by reaching the highest level of competence and expertise with Microsoft technologies. This certification allows RSA Corp access to valuable resources and support that will help them stand out in the marketplace.
"Advancing to the Gold level of Microsoft Certified Partners, demonstrates RSA Corp's level of proficiency that differentiates us from competitors. Customers recognize our commitment to use the best technology to create the innovative software they require for achieving their business goals," said George Black, president and CEO of RSA Corp.
Gold Certified Partners are required to attain at least one competency. These competencies are demonstrated through two or more of the following:
- Having Microsoft Certified Professionals on staff
- Obtaining customer references
- Testing products
- Maintaining sales activity
RSA Corp attained specialty competencies in Data Management Solutions, Mobility Solutions, and the Server Platform. Microsoft Certified Professionals associated with RSA Corp hold certifications in the following areas:
- Microsoft Certified Network Product Specialist
- Microsoft Certified Systems Engineer
- Microsoft Certified Database Administrator
- Microsoft Certified Systems Administrator
- Microsoft Certified Technology Specialist
- Microsoft Certified Professional in Systems Integration
RSA Corp's certification as a Microsoft Gold Partner increases credibility and adds value to the company. Gold Certified Partners also enjoy the cost savings of several thousands of dollars on licensing fees for software their organizations use on a daily basis (e.g. Operating Systems, Microsoft Office Suite, etc.). Microsoft offers abundant resources and support to RSA Corp and all other Gold Level Partners, including training software, local classes, online courses, Virtual labs, and independent study resources.
Microsoft offers the Customer Satisfaction Index, an online survey tool, so partners can ensure that their customers' requirements truly are being met. The Customer Satisfaction Index allows certified partners to compare their perception of their services to how their customers actually received them by rating different Key Performance Indicators.
RSA Corp rated themselves a 186 in the Net Satisfaction (NSAT) KPI, and their customers similarly rated them a 168. A score greater than 100 means that more of RSA Corp's customers are satisfied than dissatisfied with the service they have received. The higher the NSAT, the more satisfied the customer base.
The Customer Satisfaction Index reveals the strengths and weaknesses of a partner, allowing them to improve their services and retain existing customers. RSA Corp's positive survey results confirm their performance perceptions and reinforce their business decisions. By participating in the Customer Satisfaction Index, RSA Corp builds customer loyalty, strengthens business relationships, and is rewarded for their impact in the marketplace.
RSA Corp's dedication to providing superior technology services is reflected in their recent certification as a Microsoft Gold Partner. While the competition in the marketplace is fierce, this certification distinguishes RSA Corp as one of the best in its class.
"We look forward to expanding our skills, through the resources available to us as Microsoft Gold Certified Partners, so that we may deliver even greater value to our customers," said Stephen Sweeney, chief operating officer at RSA Corp.
About RSA Corp
Founded in 1980, RSA Corp is a Houston-based business technology services firm that solves business problems and helps companies grow through managed IT support, technology project and consulting services, and IT staffing. As a strategic partner, RSA Corp examines each client's business vision and then designs and implements technology solutions to support that vision. For insight on leveraging technology to boost operational efficiencies and drive competitive advantage, visit RSA Corp's PartnerIT blog at http://www.partnerIT.com. For more information on the company, visit http://www.RSACorp.com.