Cultural Challenges Outpace Technology for Retail Workforce Management Implementations, New Study Finds

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While some recent press coverage has focused on employee dissatisfaction with new scheduling and workforce automation tools, RSR's research has found that these issues are driven by retailers' under-appreciation of the cultural impact that workforce management has. A new study from RSR Research presents real-world case studies and lessons learned from four different retailers, focusing on ways to ensure successful workforce automation implementations.

The Human Side of Workforce Management: Retail Best Practices

According to a new RSR Research report, retailers recognize that workforce automation requires much more focus on change management than typical retail technology implementations. The report, "The Human Side of Workforce Management: Retail Best Practices", released today, highlights how four retailers have navigated the cultural challenges of workforce transformation initiatives.

"Retailers are facing a big squeeze when it comes to their workforce right now," says Nikki Baird, Managing Partner at RSR and co-author of the report. "They have to provide superior customer service to keep the customers they have, but with store traffic down heavily, they simply can't justify the labor expense of business as usual. Winning retailers recognize that they need automation tools to keep up, but they also recognize that this is employees' lives and livelihoods they're dealing with, and they need to manage this kind of change much more carefully than with, say, a merchandising implementation."

"The Human Side of Workforce Management: Retail Best Practices" provides in-depth case studies of real-world challenges and opportunities, based on conversations with executives at four US-based retailers from across retail verticals.

"We wanted to highlight the best practices that retailers have found for making sure that workforce automation implementations are successful, not just from a technical point of view, but from a cultural point of view," says Steve Rowen, Managing Partner of RSR and co-author of the report. "We specifically wanted to highlight that it is possible to meet a retailer's labor budget needs while still serving front-line employees well, and what it takes to make that happen."

The report not only highlights the steps retailers have taken within their own organizations, but also provides valuable lessons they have learned along the way to pass on to their peers.

To obtain a complimentary copy of the report, click here or follow this link:


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Nikki Baird

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