Fan Experience Institute™ Introduces Online Webinar Classes to Help Create First-Class Fan Experience

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The Fan Experience Institute™ founder Ruby Newell-Legner has announced a series of online webinars dedicated to teaching her revolutionary strategies for boosting the in-venue fan and employee experience. The webinars are scheduled to air live online June 13, 18, 20 and 25.

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Ruby Newell-Legner

If you can keep a fan engaged, you will have a fan for life.

The Fan Experience Institute™ founder Ruby Newell-Legner has announced a series of online webinars dedicated to teaching her revolutionary strategies for boosting the in-venue fan and employee experience.

The four-part webinar classes, set to begin June 13th, are intended to help teams and venues find new and innovative ways to promote loyalty, retention and engagement among fans and employees. Newell-Ledger believes that great customer service begins with giving employees the skills they need to succeed, and for more two decades, she has been helping organizations build strong alliances between management and the staff they supervise to create a culture where customer service is a way of life.

“If you can keep a fan engaged, you will have a fan for life, Newell-Legner says. “Fans today are looking for more than a live sporting event; they are looking for an entire experience.

“My four, 90-minute webinars offer critical insights and relevant tools from which every member of your team can benefit.”

Newell-Legner has built high quality workplace learning programs for some of the most respected sports and entertainment venues in the world, including 26 professional sports teams and more than 60 venues. She created and delivered staff development programs for guest relations staff for venues hosting Super Bowl XLI, the 2006 Grey Cup, the 2008 US Open (tennis) and the 2010 Olympics.

“The goal of our webinars is to help you discover the critical elements of a fan-centric culture, while at the same time promoting first-class customer service,” Newell-Legner says, “If you can create positive synergy and increase collaboration with your entire staff, you will quickly win the trust of new fans while retaining current fans for life.”

Webinars are scheduled as follows:

June 13 – Webinar 1 – Building a Foundation for a Fan Experience Culture.
June 18 – Webinar 2 – Tools to Promote the Fan Experience Process.
June 20 – Q & A opportunity; review implementation of lessons from webinars 1 and 2.
June 25 – Webinar 3 – Training and Reinforcing Positive Fan Engagement.

A free webinar will be featured June 11 as a prelude to the four-part series.

These online class webinars are recorded and will be available for review for registered
participants who are unable to attend a live program. To register, visit the Fan Experience Institute website. Limited space is available; pricing for all four webinars is $597 USD per person ($497 before June 11, 2013).

Twenty-five percent discounts are available for multiple attendees from the same
organization; registrants need only change the quantity at checkout to receive the group discount.

$100 discounts are available to Newell-Legner’s existing clients; email Ruby(at)7StarService(dot)com to receive a client discount code.

For more information, visit the Fan Experience Institute website. To learn more about Newell-Legner, visit 7StarService.com, email Ruby(at)7StarService(dot)com or call 303.933.9291.

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Ruby Newell-Legner

Liz Ernst
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