Ryla Teleservices, Inc. Employees Represented by Nichols Kaster, PLLP File Action in Colorado to Recover Unpaid Overtime Wages

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Ms. Dickenson and Ms. Green claim in their complaint that Ryla required customer service representatives to perform uncompensated work before and after their shifts.

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The Plaintiffs’ complaint also claims that Ryla used a time-tracking system that did not compensate customer service representatives for this pre and post shift work.

On May 5, 2011, Ryla Teleservices, Inc. (“Ryla”) call center employees Margaret Dickenson and Kim Green (“Ms. Dickenson” and “Ms. Green”) filed an action in the United States District Court for the District of Colorado, on behalf of themselves and others similarly situated, to recover unpaid overtime wages under the Fair Labor Standards Act.

Ms. Dickenson and Ms. Green claim in their complaint that Ryla required customer service representatives to perform uncompensated work before and after their shifts. That work included booting-up computers, initializing software programs, setting up "call backs," and reviewing work related emails. The Plaintiffs’ complaint also claims that Ryla used a time-tracking system that did not compensate customer service representatives for this pre and post shift work.

This case is entitled Dickenson et al. v. Ryla Teleservices, Inc., Civ. No. 11-CV-1208 (D. Co.). It follows four other actions filed by other Ryla employees, also filed on behalf of themselves and others similarly situated, which complain of similar overtime violations in Ryla’s Kennesaw, Georgia; Sarland, Alabama; Lafayette, Indiana; and Clovis, California call centers. Many other customer service representatives have already joined those four cases. The other cases are entitled Slaughter-Cabbell et al. v. Ryla Teleservices, Inc., Civ. No. 1:11-CV-00202 (N.D. Ga.), Robinson et al. v. Ryla Teleservices, Inc., Civ. No. 1:11-CV-00131 (S.D. Ala.), Swarthout et al. v. Ryla Teleservices, Inc., Civ. No. 4:11-CV-0021 (N.D. Ind.), and Shea et al. v. Ryla Teleservices, Inc., Civ. No. 1:11-CV-00626 (E.D. Cal.)

Plaintiffs in all five of these cases are represented by Nichols Kaster, PLLP, which has offices in Minneapolis and San Francisco.

Additional information about the case can be found at http://www.overtimecases.com or may be obtained by calling Nichols Kaster, PLLP toll free at (877) 448-0492.

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