Ryla Teleservices Call Center Employees Represented by Nichols Kaster, PLLP Granted Conditional Class Certification in Off-the-Clock Case

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In the action, call center employees claim that Ryla Teleservices, Inc. required them to perform uncompensated work before and after their scheduled shifts.

Nichols Kaster, PLLP

On February 13, 2012, United States District Court Judge Rebecca Beach Smith conditionally certified under the Fair Labor Standards Act a case involving call center employees seeking overtime pay from Ryla Teleservices, Inc. This means that all persons who are or have been employed by Ryla Teleservices, Inc. as customer service representatives in Norfolk, Virginia at any time in the last three years will be provided notice and an opportunity to opt in to the case.

The case is entitled, Hargrove, et al. v. Ryla Teleservices, Inc., Civ. No. 2:11-cv-00344 (E.D. VA). In the action, call center employees claim that Ryla Teleservices, Inc. required them to perform uncompensated work before and after their scheduled shifts. That work included booting-up computers, initializing software programs, setting up “call backs,” and reviewing work related emails and instant messages. The employees also claim that they were frequently paid late, rather than on their regularly scheduled paydays.

Plaintiffs are represented by James Kaster and David Schlesinger from Nichols Kaster, PLLP, which has offices in Minneapolis and San Francisco. Nichols Kaster, PLLP has also filed lawsuits on behalf of Ryla Teleservices, Inc.’s call center employees in Georgia (Slaughter-Cabbell, et al. v. Ryla Teleservices, Inc., Civ. No. 1:11-CV-00202 (N.D. GA) and Johnson, et al. v. Ryla Teleservices, Inc., Civ No. 1:11-cv-04311 (N.D. GA)), Indiana (Swarthout et al. v. Ryla Teleservices, Inc., Civ. No. 4:11-CV-0021 (N.D. Ind.)), California (Shea et al. v. Ryla Teleservices, Inc., Civ. No. 1:11-CV-00626 (E.D. Cal.)), Alabama (Robinson, et al. v. Ryla Teleservices, Inc., Civ. No. 1:11-CV-00131 (S.D. AL)) and Colorado (Dickenson et al. v. Ryla Teleservices, Inc., Civ. No. 11-CV-1208 (D. Co.)). These cases involve similar issues as the Virginia case.

Additional information about the cases can be found at http://www.nka.com or may be obtained by calling Nichols Kaster, PLLP toll free at (877) 448-0492.

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