Qatar Steel Chooses InfraDesk On Demand IT Service Management Solution and Significantly Reduces Total Cost of Ownership for Service Desk Software

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Qatar Steel switches from on-premise service desk to on-demand InfraDesk and significantly reduces overall costs, accelerates implementation time and benefits from lower administration requirements

We realized an immediate benefit with InfraDesk in the sense that we now have a full-featured service management application that is easy for us to use, does not require any consulting and was extremely cost effective

InteQ, a leading provider of On Demand IT Service Management, today announced that Qatar Steel, a leading steel company in the Middle East region, has selected InfraDesk as their IT Service Management solution.

Recognized as a foremost leader in the Middle Eastern steel industry, Qatar Steel provides IT support to over 1,600 end users. InfraDesk provides the company with a 100% web-based application that ensures easy extendibility to users and provides costs benefits. The total cost of ownership for InfraDesk was significantly less than competing solutions. In addition, because the application is easily configured, Qatar Steel does not need to rely on external consultants for ongoing changes. InteQ provided a Service Level Agreement to the company to ensure up-time performance and availability guarantees which made the transition from on-premise to SaaS very smooth. During the evaluation period, InteQ enabled the Qatar Steel IT and QA teams to perform a real-time evaluation by providing a custom InfraDesk sandbox environment that contained their workflows and data. During the evaluation, these teams were able to successfully use the system as if it were live in their environment and get a true depiction of how it would work on a day to day basis. Workflows were easily created and modified without consulting and the overall ease of use was apparent from day one.

“We realized an immediate benefit with InfraDesk in the sense that we now have a full-featured service management application that is easy for us to use, does not require any consulting and was extremely cost effective,” said Malek Hamdieh, CIO, Qatar Steel.

Prior to InfraDesk, Qatar Steel was using an on-premise solution for service management. The solution required significant investments in external consultants and internal resources to maintain and administrator. In addition, ongoing changes required additional external consulting which disabled their ability to make changes and extend to the user community instantaneously.

“With our former solution, it was extremely difficult, if not impossible at times, to make modifications to the application without external consultants which implied additional costs,” added Malek Hamdieh. “Now with InfraDesk, my team can easily modify and configure the application internally which saves us time and money.”

"Qatar Steel was burdened with the high costs associated with upgrading and maintaining their on-premise service desk solution and needed a cost-effective, modern IT service management solution. Not an uncommon grievance we hear from other customers," said Santhana Krishnan, Chairman and CEO, InteQ. "Delivered as a software-as-a-service delivery model, InfraDesk enables them to eliminate previously devoted budgets and resources without sacrificing the functionality they require."

InfraDesk is an On Demand IT Service Management solution that is currently being used by enterprises with users in over 30 countries. Recently recognized by PinkVERIFY and the OGC ITIL Software Scheme, the solution is delivered with out-of-the-box ITIL-based processes enabling accelerated adoption and rollout of ITIL pre-built workflows. Clients successfully implement the full featured solution in weeks and have recognized significant cost savings when compared to other solutions.

InfraDesk - ITIL SaaS Service Management Solution

InfraDesk is an ITIL SaaS Service Management application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service management solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide ‘Best in SaaS’, the American Business Awards ‘Best New SaaS Product’ and the ‘Best of SaaS Showplace’ Award from ThinkStrategies. InfraDesk has attained the PinkVerify certification and OGC ITIL Software Scheme compliance certification for its adherence to ITIL v3 processes.

About InteQ

InteQ is a leader in On Demand IT Service Management. InteQ has leveraged the IT Infrastructure Library (ITIL) guidelines, Cloud and Web 2.0 technologies to develop a Software-as-a-Service (SaaS) service management solution, InfraDesk that dramatically reduces the total cost of ownership, offers the fastest time to production and the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio that includes InfraDesk - an ITIL SaaS Service Desk, “itSMF Innovation of the Year” award-winning ITIL online training and ITSM consulting. For more information, visit or contact 888.4IT.MGMT.

About Qatar Steel

QATAR STEEL Company was formed in 1974 as the first integrated steel plant in the Arabian Gulf. Commercial production commenced in 1978 with the company becoming wholly owned by Industries Qatar in 2003. Today, Qatar Steel is widely recognized as a foremost leader in the steel industry, extending its pioneering commitment from an expansive mill site located in the heart of the progressive Mesaieed Industrial City - 45 kilometers south of the nation’s capital, Doha. The Company also operates a UAE based subsidiary - Qatar Steel Company FZE. Plant facilities have come to include a Midrex process based DRI/HBI Combo Mega Module, Electric Arc Furnaces with a Ladle Refining Furnace, a Continuous Casting plant and Rolling Mills with the latest automated features. Other auxiliaries include well-equipped Jetty facilities, a Main Power Substation, Quality Control Center, Maintenance Shops and facilities for sea/fresh water, compressed air, natural gas and a Clinic. Today the plant with its offices occupies an area of 707,000 sq. meters, adjacent to which is a further 375,000 sq. meters plot reserved for future developments. The total employee-base of over 1,650 spans 12 different nationalities and the mill runs on a 3-shift system.

InteQ Corporation, InteQ, InfraDesk and the InteQ logo are registered trademarks of InteQ Corporation. All other product and company names mentioned are used for identification purposes only and may be property of their respective owners.

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