InteQ Makes Switching to InfraDesk Simple and Easy for IT Organizations While Demonstrating the Lowest Total Cost of Ownership in the Industry

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InteQ is encouraging IT organizations to make the switch to InfraDesk, ITIL SaaS Service Desk, from on-premise solutions, such as BMC Remedy, CA Service Desk, HP ServiceCenter, and benefit from the lowest TCO, accelerated time to production, easy adoption across the enterprise and the most automated ITIL workflow processes

We leveraged our experience running a global service desk for our managed services division and architected a solution addressing these challenges to deliver the lowest TCO and maximum business value.

InteQ, a leading provider of on demand IT Service Management solutions, has announced a program aimed at enabling organizations to replace their existing on-premise service desk software for a software-as-a-service (SaaS) solution. This exclusive offer enables organizations to switch from their current on-premise service desk software to InfraDesk, the company's ITIL SaaS Service Desk , and benefit from a solution that is implemented in weeks (not months), is easy to adopt across the enterprise, offers the lowest total cost of ownership (TCO) and is delivered out-of-the-box with automated workflows based on ITIL best practices. The program shall assist customers by creating a TCO and ROI analysis along with a roadmap to switch to InfraDesk.

Companies continue to increase their dependency on IT and mandate effective and efficient IT operations supporting the overall corporate goals. The pressure is on IT organizations to provide consistent customer service and maximize return on investments. This offer enables companies to implement InfraDesk and reallocate previously reserved budget expenses for upgrades, maintenance, developers and administrators to projects that have a direct impact on the business goals.

"There are several recurring 'pains' we are hearing from IT executives concerning their current challenges with their service desk application including forced upgrades, lack of resources required to maintain the application, high operations costs, and limited adoption across the enterprise," said Bradford Winkler, VP Sales and Marketing, SaaS Solutions, InteQ. "We leveraged our experience running a global service desk for our managed services division and architected a solution addressing these challenges to deliver the lowest TCO and maximum business value."

Organizations that will reap the highest benefits are presently experiencing one or more of the following:

  •     The current service desk tool version is no longer supported resulting in a forced upgrade
  •     The IT organization has a desire to accelerate adoption of ITIL best practices
  •     The current service desk tool is being retired resulting in a new implementation of another solution
  •     The costs associated with the present solution have become burdensome
  •     The service desk tool adoption within the enterprise has been limited due to complexity

According to Gartner, "SaaS offers new options for IT organizations to purchase, implement and maintain the IT Service Desk application in their environment. More choices will enable IT organizations to become more agile and utilize IT budgets more appropriately. Implementation timeframes can also be faster, leading to a faster payback. SaaS IT service desk vendors currently have 1% to 2% of the overall market, but we expect that number to increase sharply, and that, by 2012, 10% of the IT service desk market will be made up of SaaS solutions."*

While organizations of all sizes will benefit from making the switch to SaaS, those who presently have traditional solutions such as BMC Remedy, CA Service Desk Management, HP ServiceCenter (formerly Peregrine), and HP Service Desk implemented will benefit from a significant reduction in costs of up to 70%, especially if they are faced with a forced upgrade or are implementing a new solution due to end-of-product life.

Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide 'Best in SaaS' and the American Business Awards 'Best New SaaS Product'.

InfraDesk - ITIL SaaS Service Desk

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ's unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility.

About InteQ

Founded in 1995, InteQ is a leader in on demand IT Service Management (ITSM), providing a comprehensive suite of managed services, an ITIL SaaS service desk solution, and award-winning training and consulting in ITIL - the IT Infrastructure Library. InteQ's on demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit or contact 888.4IT.MGMT.

InteQ Corporation, InteQ, the InteQ logo and InfraDesk are registered trademarks of InteQ Corporation. All other product and company names mentioned are used for identification purposes only and may be property of their respective owners.

  • Gartner, Inc. "Hype Cycle for Software as a Service, 2009" by David Coyle et al, July 28, 2009


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