LiveTime adds Run Book Automation (RBA) to Cloud based ITSM Service Management solution

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LiveTime Cloud based ITSM solution enables business process orchestration across multiple toolsets.

Amazon S3 service for ITSM Service Management and Help Desk

LiveTime adds Run Book Automation (RBA) to Cloud based ITSM Service Management solution

LiveTime’s addition of Run Book Automation will improve processes, and ensure consistent control and coordination across tools and systems.

LiveTime Software, a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions, today announced the release of LiveTime Run Book Automation to its HTML5 based ITSM solution. Customers can now provide complete orchestration of their business processes directly from the service desk according to ITIL best practices.

Runbook automation provides a valuable opportunity for all organizations to reduce costs. LiveTime's addition of Run Book Automation will improve processes, and ensure consistent control and coordination across tools and systems.

While point tools have specific uses, they do not necessarily follow any business process or workflow. Many times this can lead to conflict and therefore execution failures. LiveTime’s flexible Web Services API makes it possible to build processes and procedures directly from within the UI and design custom scripts to interface with other tools to ensure execution along a defined process and workflow.

Runbook Automation ensures:

  • Tool execution follows a defined business process
  • Task execution does not conflict with other systems or procedures
  • Rapid response and execution of common tasks
  • Fulfillment is possible by non IT personnel, such as a new user request by HR.

Based on HTML5 open standards, LiveTime is a cloud based ITSM solution used by many global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, Deloitte, and Disney. Solutions are available as on demand Software as a Service (SaaS) or traditional on premise software, virtual and hardware appliances.
About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of cloud based, ITIL service management, service desk and help desk software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com.

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