Our executive services department works extremely hard to support our goal of 100 percent customer delight, and their contributions are a strong component to the success of our company. This is a stellar achievement and I’d like to congratulate each member of the team.
Columbus, Ohio (Vocus) May 14, 2010
Safelite AutoGlass® was named a finalist today in the customer service department of the year category in The 2010 American Business Awards. The company’s executive services department achieved consistently high average scores during more than five weeks of preliminary judging and will be awarded a certificate of finalist recognition along with five other companies in the same category.
The American Business Awards, also known as the Stevie® Awards, are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit entries – public and private, for-profit and non-profit, large and small.
More than 2,700 entries from organizations of all sizes and in virtually every industry were submitted for consideration in more than 40 categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Corporate Environmental Responsibility Program of the Year.
Competing in the customer service department of the year category, Safelite’s executive services team is a specialized group dedicated to the resolution of customer service issues. This elite team is committed to the resolution of customer service issues. Staffed with 40 devoted customer advocates, the team handles approximately 17,200 calls per month. Customer service veterans, they have an average of 4 years of service and are promoted from the ranks of other customer service departments after showing an aptitude for consistently delighting customers with more challenging service issues.
“We are thrilled to be a finalist in the 2010 American Business Awards,” said Tom Feeney, president and CEO of Safelite®. “Our executive services department works extremely hard to support our goal of 100 percent customer delight, and their contributions are a strong component to the success of our company. This is a stellar achievement and I’d like to congratulate each member of the team.”
This year’s Stevie Award winners will be announced during the annual gala on Monday, June 21 at the Marriott Marquis Hotel in New York City. More than six-hundred executives from across the U.S. are expected to attend. The event will benefit Oceana (oceana.org), the largest international organization focused on ocean conservation. The ceremonies will be broadcast on radio nationwide by the Business TalkRadio Network.
Members of the Awards' Board of Distinguished Judges & Advisors and specialized final judging committees will select Stevie Award winners from among Finalists in final judging that will continue through May 28. Finalists were chosen by business professionals nationwide during preliminary judging in April and May.
Details about The American Business Awards and the list of Finalists in all categories are available at http://www.stevieawards.com/aba.
About Safelite AutoGlass®
Safelite AutoGlass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs 9,000 people across the United States and serves more than 3.7 million customers each year through its company-owned operations. For more information, visit http://www.safelite.com.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.
Sponsors and partners of The 2010 American Business Awards include Infogroup, Netezza, CIGNA, Citrix Online, Epic Advertising, High Performance Technologies Inc., imagistic, John Hancock, LifeLock, Lionbridge, PetRays, RCN, and SoftPro.
Media Contact: Jenny Cain
(614) 354-0553 (mobile)