We are looking for high quality staff who can empathise with the customer and who will take ownership of their problem and make sure that it is dealt with quickly and correctly at the first attempt
(PRWEB) October 26, 2007
Safestyle UK, the UK's leading independent PVCu replacement window and door company, is launching an intensive search for up to 20 full or part-time mums or parents to strengthen its award winning customer service department at its Bradford, West Yorkshire headquarters.
The company's post-installation customer service team has already won an industry award for its customer care and service. They are now seeking to build upon this by launching an intensive customer service training programme which will put the customer at the very centre of everything that they do. The intention is to achieve a level of service that is comparable with world class companies from any industry and the building bricks are now being put in place to achieve that objective. The next round of recruitment is a vital next step in this process.
"We are looking for high quality staff who can empathise with the customer and who will take ownership of their problem and make sure that it is dealt with quickly and correctly at the first attempt," explained John Ross, Chairman of the Safestyle. "The profile for when telephone calls come into the Department is perfect for those seeking a part time role such as mums or parents who are considering a return to work on a part-time basis.
Successful candidates will benefit from a very detailed introductory programme during which they will learn about all aspects of the company's operations from the publicly acclaimed marketing campaigns (the infamous BOGOF offer -- you Buy One, you Get One Free) all the way through the contract life cycle to the no-quibble ten year warranty. They will also learn to use the leading edge technology used at Head Office and in the Field by the Service Engineers.
Unlike many customer service jobs, the customer service team at Safestyle UK is not targeted to achieve added sales. The successful candidates will genuinely dedicate their time to resolving enquiries and totally satisfying their customers. Safestyle UK offers highly ccompetitive salary levels and bonus packages and candidates can expect potential earnings of between £14,000 and £17,000 per annum (pro-rata) subject to the candidate's previous customer service experience.
John Ross continued to explain: "We have over 40 branches covering the length and breadth of the country and with our annual turnover exceeding £100m every year and growing all the time. The customer service team based at our Bradford headquarters will play a vitally important role in our future development. We are therefore looking for staff with that rare mix of experience, enthusiasm and a total commitment to provide the highest levels of experience every time they are in contact with customers of Safestyle UK."
He added: "Originally we are looking for about 20 new part-time recruits but this will grow as the business increases in future. It could be ideal for mums or parents wanting to return to work and they will be given excellent training for a strong career path. The company also has a fast track scheme for candidates who wish to use this role as a stepping stone to a wider career with the company. They will be joining a company with a strong and envious record in employee relations and local community support."
About Style Group UK:
The Style Group UK is the largest independent manufacturer, supplier and retailer of uPVC windows and uPVC doors in the United Kingdom. Since its inception in 1992 the Group has continued to expand and now has 40 branches across the country from the South West to the North East serviced by a large in-house transport fleet.
The Group incorporates two specialist subsidiaries catering for manufacture and retail as follows:-
SAFESTYLE UK, the retail arm synonymous with quality an affordability which installs £2m worth of domestic windows and door frames every week on the back of top celebrity-fronted television and radio advertisement campaigns.
The company is the UK's largest independent manufacturer and supplier of PVCu windows and doors. Since its inception in 1992 the company has continued to expand in tune with customer needs and now has more than 40 branches across the country from the South West to the North East serviced by an in-house transport fleet.
WINDOWSTYLE UK is the manufacturing arm of the business and its state-of-the-art factory in South Yorkshire produces up to 10,000 quality assured frames per week.
For further information please contact:
Real Affinity Events
0113 290 8761