San Mateo, CA (PRWEB) February 15, 2011
Satmetrix®, the leading provider of enterprise customer experience software and co-developer of Net Promoter®, today announced the appointment of Robert Salvoni as managing director, international. His career in driving organizational growth and profitability and leading successful sales, marketing and customer management teams spans more than 20 years, and includes leadership roles at Harris Interactive, Iris Accountancy Solutions and BT.
Salvoni will be responsible for growing the international business for Satmetrix with a focus on coordinating and expanding Satmetrix’s market position, as well as managing all international sales, strategic partnerships and client development activities outside of North America. Salvoni will manage a team that will be responsible for new client acquisition, client retention and customer loyalty.
“Robert brings a breadth of experience in growing international businesses, plus expertise in customer experience programs and a dedication to customer success that fits with our mission,” said Richard Owen, CEO of Satmetrix. “His track record of success in developing and executing effective business strategies will help us accelerate growth in our international business.”
Prior to joining Satmetrix, Salvoni served as president, international at Harris Interactive where he was instrumental in the transformation of the organization’s United Kingdom business. In addition, he achieved substantial profitable growth in Harris’ other business units in Europe, Asia and Canada. At Iris Accountancy Practice Solutions, Salvoni grew the company’s leading software solutions business, contributing to a successful management buyout backed by Hellman and Friedman. Previously, Salvoni served as sales director at BT Wholesale, where he was instrumental in working with customers to develop the complex UK Telecoms and ISP Service Provider Markets and succeeded in achieving high levels of customer satisfaction whilst doubling annual revenues for his division.
“I’m excited to lead Satmetrix’s growing international business. As the recognized leader in delivering large-scale, enterprise-class customer experience programs for many of the world’s most customer-centric companies, I see tremendous growth opportunities for Satmetrix in all regions,” said Salvoni. “We have a strong team and together we will work to continue Satmetrix’s mission to help clients increase customer loyalty and achieve immediate and long-term financial success.”
Satmetrix® is the leading provider of successful customer experience management programs and the co-developer of Net Promoter®. The company offers a winning combination of software (SaaS) and best-practices consulting that deliver actionable customer feedback to drive growth, fuel innovation and amplify positive word-of-mouth. Satmetrix has a proven track record of accelerating the success of large-scale, integrated customer experience programs with more than 700 enterprise deployments in 40 languages. Its clients include some of the world’s most customer-centric companies, including Experian, Symantec, ING, HP, Lenovo and SONY. In addition, Satmetrix offers Net Promoter Customer Loyalty Certification for professionals responsible for customer experience, customer loyalty and customer feedback and maintains the online community netpromoter.com. For more information, visit http://www.satmetrix.com, or call 1-888-800-2313 in the United States or +44 (0) 845-371-1040 in Europe.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld. All other trademarks are the property of their respective owners.