The AccurateAnswers™ program is intended to allow us to get to know our clients and their needs better
Scottsdale, AZ (PRWEB) October 8, 2008
Appointment-Plus, the industry leader in web-based scheduling software, continues to expand its software client base by bucking trends. In a time when most "software as a service" providers are seeking ways to eliminate personal contact with software clients, Appointment-Plus recently announced an intensified initiative to provide its software clients and prospects with the live support needed to successfully utilize the Appointment-Plus online scheduler. This intensified support initiative, called AccurateAnswers™, reverses current industry trends by utilizing only employee support personnel and promoting direct contact with clients. In addition, Appointment-Plus already provides a best-in-class free setup process that includes a dedicated setup coach to each client who signs up for a free trial of the online appointment software.
One of the primary goals for the AccurateAnswers™ program is to reduce software client frustration with the e-mail inquiry process. The AccurateAnswers™ ticket system allows clients and prospects to submit questions that are then tracked and quickly resolved. The AccurateAnswers™ philosophy of initiating direct client telephone contact when necessary to clarify ticket system questions reduces client frustration and promotes question resolution - rather than simply "processing" questions. AccurateAnswers™ extends this type of personalized intensive support to small and large organizations alike. The AccurateAnswers™ program aims to not only provide answers to client questions but to let Appointment-Plus support personnel get to know clients and their business needs.
Unlike many software companies that utilize offshore, outsourced personnel for live support calls, all AccurateAnswers™ technicians are company employees based in Scottsdale, Arizona. While maintaining employee support personnel is more expensive, domestically based support technicians have a much better understanding of client needs and concerns. AccurateAnswers™ technicians have on average at least one year of employment with Appointment-Plus.
"The AccurateAnswers™ program is intended to allow us to get to know our clients and their needs better," said Michael Connelly, Director of Client Support at Contemporary Web Plus, Inc. "Our goal is to make every client communication a vehicle for client business success."
Contemporary Web Plus, Inc. is a technology firm that specializes in the development of web-based scheduling and appointment software for a wide variety of applications and industries. Contemporary Web Plus's flagship product is the Appointment-Plus online scheduling system. Contemporary Web Plus software clients include Fortune 500 companies such as Pepsi and Comcast, federal and local government, universities and schools, and small/medium sized businesses worldwide. In 2007, Microsoft Corp. selected Contemporary Web Plus's Appointment-Plus software as its referral source for all Appointment Manager software clients.