Electronic Signatures Improve Customer Service and Help Eyewitness Surveillance Streamline Operations

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eOriginal SmartSign Web allows Eyewitness Surveillance to re-organize their business creating a more efficient and fluid process for clients.

The ease with which our customers can now access and sign service agreements sets the tone for the ongoing relationship

Eyewitness Surveillance, a leading provider of interactive remote monitoring surveillance, is once again demonstrating its innovative approach to the security industry and their customers. Eyewitness is partnering with eOriginal to create an easier and friendlier client experience, while also improving internal operations by utilizing SmartSign Web’s electronic signature and transaction management solutions.

The innovative workflow created by the electronic signature process helps Eyewitness Surveillance accomplish two very important goals. First, it improves customer service by enabling sales representatives to instantly present their customers with service and monitoring agreements on mobile devices (tablet, iPad, smartphone, etc.) for signature. Once the signature is applied, customers will be able to immediately receive an email with a final copy of the signed agreement, while installation and account management teams are automatically notified. The new process significantly reduces cycle times and allows customers to more easily and quickly leverage remote monitoring technologies and services.

“The ease with which our customers can now access and sign service agreements sets the tone for the ongoing relationship”, said Rush McCloy, CEO of Eyewitness Surveillance. “The eSigning process allows us to further enhance our customer service goals by creating a level of transparency that we intend to deliver to all our customers.”

Second, it helps to re-organize the way service agreements are handled internally; a new electronic system eliminates the inefficiencies with costly paper-based processes. As an added benefit, eOriginal’s Paper-In process enables the conversion from a paper original to an Electronic Original® document (Authoritative Copy) allowing for a complete electronic migration. “This system will enable us to maintain and enhance our focus on customer service as we now have quick, remote access to all of our contracts.” added RT Arnold, President of Eyewitness Surveillance.

“Eyewitness is a good example of how security alarm companies are taking advantage of SmartSign to create a faster, and more convenient customer experience, without compromising the legal integrity or value of their contracts”, added John Jacobs Director of Business Development for eOriginal. “Our focus is to help Eyewitness Surveillance grow its business and continue to leverage SmartSign’s capabilities and benefits in the security alarm industry.

About Eyewitness

Eyewitness Surveillance provides remote interactive video surveillance and monitoring services to commercial businesses. Eyewitness installs digital cameras and a two-way audio system at the client site and then Eyewitness’s surveillance officers utilize cutting-edge analytics to monitor the properties remotely from its in-house central station. Should an intruder come on the property, the surveillance officer can listen and speak directly to the prospective threat and contact the proper authorities if necessary. In addition, Eyewitness’s systems and data enable customers to better manage their operations and sales initiatives.

About eOriginal

eOriginal has provided practical electronic signature and transaction management solutions that are tamper–resistant, auditable and legally enforceable for the past fifteen years. eOriginal SmartSign® enables businesses to streamline operations, significantly reduce costs, and enable compliance with eSignature and industry regulatory requirements such as ESIGN, UETA and the applicable Uniform Commercial Code. eOriginal’s secure end-to-end solutions are available as On-Premise, SaaS, or in the Cloud to eliminate costly paper-based processes and allow organizations to complete complex document-oriented transactions. eOriginal customers have processed over 30 million electronic signatures and protect billions of dollars of electronic financial assets within our secure trusted repository.

To learn how eOriginal can accelerate and improve your business processes, visit http://www.eoriginal.com or call (888) 224-6404. To connect with us, please subscribe to the eOriginal blog or follow eOriginal on Twitter @eOriginal.

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Scott Palubinsky