Shared Services & Outsourcing Network Taps Expertise of Thought Leaders, Expands Offerings Portfolio, to Unite Global Business Transformation Community

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The Shared Services & Outsourcing Network (SSON) – a worldwide membership-based community of shared services and outsourcing practitioners, providers and advisors – today announced it has enhanced its thought leader-based content and offerings to become what it believes to be the industry’s most comprehensive source of independent expert- and peer-based knowledge, best practices and insights. New offerings for SSON community members augment the renowned SSON’s Shared Services News magazine and monthly gateway e-newsletter.

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Sourcing after the SSC is Mature

Said Jo Hart, Director of Business Support Services at financial services group Alliance & Leicester, "Although I was only recently introduced to the SSON, I have already found it to be an invaluable source of candid, unbiased next-practice thinking from the industry's experts. I think the most important elements are the insights, experiences and lessons learned that those who are leading and creating change so openly share with the SSON community."

New Website-Based Content

New SSON online editor Jamie Liddell, a veteran business-to-business reporter and journalist, observes the shared services and outsourcing industries via news commentaries, features, Q&A discussions and video interviews with industry experts. Recent examples include:

"Adding extra value with a multifunctional SSO" – featuring Rune Aase, VP Global Business Services, Service Delivery, StatoilHydro ASA "The value of location in outsourcing: where's hot and where's not" – featuring Graham Russell, Head of Global Transaction Processing, AstraZeneca A Q&A interview with Cliff Justice, EquaTerra's Managing Director of Globalization, on the past, present and future of outsourcing and offshoring "The 'death of distance' and a new business paradigm" – featuring Frances Cairncross, CBE Rector, Exeter College, Oxford University New "e-Alerts"

SSON launched in May 2008 four new monthly e-Alerts with function- and transformation stage-specific focuses. These quick-read e-newsletters contain themed feature articles and Q&A interviews with renowned industry experts, led by introductory commentaries by quarterly guest editors. For example:

HR Services Delivery – "Best Practices Benchmarking" contained an introductory article from guest editor Tobias Kuehr, Vice President of Business Development/Human Resources Services, Deutsche Telekom, a feature article by Baumgartner & Partner, and a Q&A interview with Siemens Finance Services Delivery – "Working Capital Management" contained an introductory article from guest editor Phil Searle, Founder and Managing Director, Chazey Partners Ltd., and feature articles by DSGi and the former Vice President of Finance for Newell Rubbermaid Mature Services Delivery – "Sourcing after the SSC is Mature" contained an introductory article from guest editor Deborah Kops, Chief Marketing Officer, WNS, a feature article by TPI, and a Q&A interview with Kimberly-Clark Start-Up Services Delivery – "The People Component" contained an introductory article from guest editor Phil King, Associate Partner/Shared Services Solution Leader, Atos Consulting, a feature article by Royal Mail, and a Q&A interview with an ex-Reuters executive Near-term upcoming e-Alerts will focus on customer-centricity, second generation service delivery, talent management, and process and technology.

Other new additions to the SSON portfolio of offerings include:

Exclusive Q&A forums Frequently updated blogs A library of topical and functional news and articles The latest interviews, presentations, podcasts and webinars from our global network of shared services and outsourcing practitioners, providers and advisors About Shared Services and Outsourcing Network (SSON)

The Shared Services & Outsourcing Network (SSON) is a growing community of over 7,000 global shared services and outsourcing practitioners, providers and advisors. SSON was established in 1997 to enable industry professionals to share information, ideas and best practice solutions for how to improve business processes and their delivery. SSON focuses on developing its members through thought leader-delivered content, news and analyses, research, networking, conferences, seminars, webinars, training, tools, monthly e-newsletters and a monthly print publication. Its staff operates out of the U.K. and the U.S., and leverages the knowledge of other experts in Singapore, Sydney, Johannesburg, Berlin and Dubai.

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