TPI, Digital Fuel Combine Forces for Powerful Service Management
Solution
Industry Standard ServiceFlow and TPI’s
Sourcing Governance Expertise Gain Huge Interest Across Multiple
Industries
SAN MATEO, Calif. (Business Wire EON/PRWEB ) September 2, 2008 --
Digital Fuel, the leader in
customer-facing Service
Management software, today announced that TPI, the largest sourcing
data and advisory firm in the world and a unit of Information Services
Group Inc. (ISG) (NASDAQ:III, IIIIU, IIIIW), a leader in the
information-based services industry, has integrated Digital Fuel’s
ServiceFlow into its Governance Services offering for IT, HR and F&A outsourced
services.
TPI is now hosting Digital Fuel’s ServiceFlowTM
Service Management software, customized to its Governance Services
standard offering, which provides clients with flexible, customizable
combinations of expertise, processes, work flow, technology and resource
options to effectively manage their sourcing services and relationships.
“This new offering from TPI is attracting
strong interest from global brands across a diverse set of industries
including automotive, retail, technology and financial services,”
said Claude Marais, partner and managing director, Governance Services,
TPI. “We selected Digital Fuel after a
comprehensive analysis of software alternatives. Our study indicated
that Digital Fuel is a comprehensive and flexible solution for
outsourcing service provider management as well as for enterprises that
want to better manage their internal IT and other support function
services as if they were running these services as a business.”
Digital Fuel’s ServiceFlow solution is being
implemented throughout this wide range of companies to improve their
quality of IT and business services and decrease the costs of delivering
those services. Digital Fuel’s
industry-leading solution provides service organizations the ability to
answer key service management questions like:
-
What services are available?
-
How well are services performing?
-
How much are services costing?
-
How well is the internal organization managing outsourced services?
As part of its full suite of sourcing advisory and data services, TPI
helps optimize IT and business process outsourcing relationships and
internal services for numerous Fortune 500 companies that run the gamut
from automotive to finance and retail. TPI now integrates Digital Fuel’s
software as part of its solution set.
“The holistic capabilities of ServiceFlow
combined with TPI’s expertise as the world’s
preeminent sourcing advisory firm creates a powerful governance solution
by ensuring that key processes are structured and evaluated in
accordance with contractual obligations and with the end-customer in
mind. Under this partnership, agreements will be managed to their full
potential, maximizing value and minimizing costs,”
added Marais.
The increasing necessity to run IT, HR, and F&A services as a business
in order to increase value and improve customer satisfaction was a
driving factor in TPI’s decision to adopt
ServiceFlow as the backbone of its practice to provide education,
design, implementation, assessments, benchmarks and ongoing management
of service management and governance activities.
“Any organization that delivers services must
design, deliver and financially account for services in a business and
customer-centric way,” said Yisrael
Dancziger, president and CEO of Digital Fuel. “TPI
has selected Digital Fuel’s ServiceFlow
solution to meet its needs head-on and provide practical results and
increased value to its clients. Our customer-facing approach to managing
services has made us the standard service management platform for a
growing number of blue chip organizations around the world, and this
partnership is further testament to Digital Fuel’s
increasing preeminence across all verticals in the service management
space. This alliance will set the bar for Governance Services in the
industry.”
TPI’s decision to leverage Digital Fuel’s
solution as a key component of its offering demonstrates the increasing
necessity for all industries to implement customer-facing business
service management software. ServiceFlow’s
ability to cut through the complexity associated with managing a myriad
of services across multiple providers was key in TPI’s
decision since the company is responsible for the comprehensive
management of tens of thousands of business support operations –
amounting to hundreds of millions of dollars worldwide.
“As our customers enter into the
next-generation of outsourcing governance, they are evaluating the
performance of their outsourcing governance organizations critically and
must hold them to the same high level of performance as any other part
of their business,” said Scott Gildner,
partner and president, North America, TPI. “Combined
with our industry-leading expertise, Digital Fuel allows us to
demonstrate that service providers are fulfilling their obligations to
our clients and to do so in intuitive and concrete terms. Coupled with
improved visibility and work flow, this accountability provides our
clients with a clear competitive advantage and is a vital component of
continued business success.”
To learn more about the company and its ServiceFlow software solutions,
visit the Digital Fuel website at http://www.digitalfuel.com/
About TPI
TPI, a unit of Information Services Group, Inc. (ISG) (NASDAQ:III,
IIIIU, IIIIW) is the founder and innovator of the sourcing advisory
industry, and the largest sourcing advisory firm in the world. We are
expert at a broad range of business support functions and related
research methodologies. Utilizing deep functional domain expertise and
extensive practical experience, TPI’s
accomplished industry experts collaborate with organizations to help
them advance their business operations through the best combination of
business process improvement, shared services, outsourcing and
offshoring. For additional information, visit www.tpi.net.
About Information Services Group, Inc.
Information Services Group, Inc. (ISG) (NASDAQ:III, IIIIU, IIIIW) was
founded in 2006 to build an industry-leading, high-growth,
information-based services company by acquiring and growing businesses
in advisory, data, business and media information services. In November
2007, the company acquired TPI, the largest independent sourcing
advisory firm in the world. Based in Stamford, Conn., ISG has a proven
leadership team with global experience in information-based services and
a track record of creating significant value for shareowners, clients
and employees. For more, visit www.informationsg.com.
About Digital Fuel
Digital Fuel Technologies, Inc.,
is the leading provider of Service
Catalog, Service
Level Management (SLM)
and Service
Financial Management software solutions for IT, Communications, HR,
F&A in enterprises and commercial service providers. The company’s
ServiceFlow business software applications manage billions in Telco, IT
and other business services at companies and governments around the
world such as British Telecom, Cisco, Computacenter, CSC, Cummins, Dell,
General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA,
Sprint, Steria, Telefonica, Telus, WiPro and many others. Digital Fuel
is headquartered in San Mateo, California, USA, with offices across
North America and Europe. Learn more at www.DigitalFuel.com.
MULTIMEDIA GALLERY http://www.businesswire.com/cgi-bin/mmg.cgi?eid=5767198
See the original story at: http://eon.businesswire.com/releases/service/digital/prweb1276074.htm
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