CAMBRIDGE, Mass. (PRWEB) May 1, 2008
ITIL provides practitioners with a framework to implement Service Management and develop a Continual Service Improvement Program. Hille will discuss the essential steps involved in transforming resources into valuable services and show the means of delivering value through the service catalog and service portfolio by:
-- Showing the importance and differences between a service catalog and service portfolio;
-- Identifying the role of a service catalog in Continual Service Improvement;
-- Understanding the service portfolio, its impact on the business and common pitfalls to avoid;
-- Distinguishing between a service catalog and request catalog; and
-- Discovering benefits of automating the SLM process to measure and report performance.
Oblicore, Gold Sponsor of itSMF Canada 2008 will be exhibiting at the event at booth 20.
Oblicore is the leading provider of Service Level Management software. Our flagship product, Oblicore Guarantee(TM), automates, activates, and accelerates the monitoring, reporting, and management of all business technology service level agreements and service delivery for enterprises and service providers. An enabler of business management, Oblicore Guarantee(TM) allows organizations to understand the cost implications of service delivery agreements - in real time - for penalties, rewards, and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across business and technology infrastructure from one solution.
Oblicore's software solutions are leveraged by both service providers and global 1200 enterprises, such as ABN Amro, BT, Cable & Wireless, E.ON, France Telecom, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with business objectives. Oblicore is headquartered in Cambridge, Massachusetts, with offices across North America, Europe, and Asia Pacific. For more information, please visit http://www.oblicore.com.