Oblicore and Torokina Establish the Service Level Management Centre of Excellence in the AsiaPacific Region : Companies will Showcase Oblicore Guarantee Integration with CAs eHealth, SPECTRUM and Service Desk Solutions

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Oblicore, the leading provider of ITIL-based Service Level Management software, announced that it has signed a partnership agreement with Torokina Networks to provide joint service level management solutions to the Telecommunications and Service Provider markets.

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This partnership leverages Torokina's strong know-how in complex solutions for the performance and fault management of Telcos combined with best-in-class Service Level Management.

In addition, the companies have jointly invested in the Service Level Management Centre of Excellence, based in Kuala Lumpur, Malaysia. This center will showcase Oblicore Guarantee and will highlight integrations between its service catalog and service level management solutions and CA's business service management tools including eHealth, SPECTRUM and Service Desk.

Says Michael Carabetta, Oblicore's CEO, "Our investment in the new Centre of Excellence underpins our commitment and investment in the Asia-Pacific marketplace. It ensures that Oblicore and Torokina customers in the region will receive the highest support levels together with best practice expertise. Oblicore's success in the market over the past seven years is exemplified by the large number of telecommunication companies who have embraced its technology, making it the de facto SLM standard and solution of choice."

Torokina Networks has a proven track record in building solutions that offer network performance and fault management for 2G, 3G, NGN and VoIP service providers and network operators worldwide. Under the new partnership agreement, Oblicore and Torokina plan to develop business in Asia Pacific by taking advantage of Torokina's implementation in more than twenty Tier 1 and Tier 2 Telcos and Service Providers.

"The addition of Oblicore Guarantee to Torokina's offerings provides a strategic solution-set to companies that operate in an extremely competitive environment.", said Chris Gibbs, CEO of Torokina Networks. "This partnership leverages Torokina's strong know-how in complex solutions for the performance and fault management of Telcos combined with best-in-class Service Level Management."

About Oblicore

Oblicore is the leading provider of ITIL- based Service Level Management software. Our flagship product, Oblicore Guarantee™, automates, activates, and accelerates the monitoring, reporting, and management of all business technology, service level agreements, and service delivery for enterprises and service providers. An enabler of business management, Oblicore Guarantee™ allows organizations to understand the cost implications of service delivery agreements – in real time – for penalties, rewards, and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across business and technology infrastructure from one solution.

Oblicore's software solutions are leveraged by both service providers and global 1200 enterprises, such as Vodafone, BT, Cable & Wireless, Verizon, France Telecom/Orange Business Services, Telecom Slovenia, Belgacom and AT&T to align their organizational performance with business objectives. Oblicore is headquartered in Waltham, Massachusetts, with offices across North America, Europe, and Asia Pacific. Please visit http://www.oblicore.com for more information

About Torokina Networks

Founded in 2006, Torokina Networks is a privately held company with headquarter in Sydney, Australia and offices in Melbourne, Singapore, Kuala Lumpur and Boston. Torokina is a major Systems Integrator delivering sophisticated state of the art telecom management solutions to 2G, 3G, NGN and VoiP service providers and network operators worldwide. For more information, please visit http://www.torokina.com.

Keyword Tags: service level management

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