Oblicore Introduces First ITIL Service Portfolio Management Solution : Oblicore Guarantee Drives Customer Productivity with Enhanced Service Catalog, ITIL-Based Content Library and Quickstart Implementation Packages

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Oblicore, the leading provider of ITIL based Service Level Management software, today announced the immediate availability of the next generation of its flagship solution, Oblicore Guarantee 6.0. This major release introduces revolutionary functionality which enables companies to rapidly implement multiple ITIL based service portfolios and service catalogs.

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With the introduction of our service portfolio management, the ITIL Content Library and Quickstart packages, Oblicore is creating momentum in our customers' Service Catalog Management and Service Level Management initiatives

The enhanced Portfolio Management Module empowers a company to categorize its services into multiple catalogs and portfolios. Based on security, this centralized portfolio structure can then be made available to multiple business units, geographical regions, accounts teams, etc…. This simultaneously reduces management and maintenance overhead, while increasing visibility and reuse of services. The solution also introduces powerful workflow and service versioning capabilities which streamlines service approval and enables the company to maintain an audit trail of service changes and statuses.

In addition, the Oblicore Guarantee ITIL Content Library introduces a predefined base of ITIL-based service catalog definitions, service level metrics, timeslots, business logic, and report definitions. Companies that deploy this library are able to leverage Oblicore's vast domain expertise in their Service Catalog Management and Service Level Management projects. As a result, the time and expense required to define their service catalogs and service level agreements are significantly reduced resulting in a higher return on investment.

Oblicore's Quickstart Package for Oblicore Guarantee and Quickstart Package for Service Catalog Management each provide organizations everything needed to implement Oblicore Guarantee and Service Catalog Management respectively within six calendar weeks. The package includes both the solution and the services required for a company to put its Service Level Management processes into operation.

"With the introduction of our service portfolio management, the ITIL Content Library and Quickstart packages, Oblicore is creating momentum in our customers' Service Catalog Management and Service Level Management initiatives," says Michael Carabetta, CEO of Oblicore, "We are creating additional value for our customers by enhancing productivity around authoring and maintaining services, using our domain expertise to guide them through these efforts, and introducing an implementation approach which guarantees success in their projects."

Other key features of Oblicore Guarantee™ 6.0 include:

Homepage – With Oblicore Guarantee™ 6.0, the solution introduces the "homepage:" a configurable initial display which enables a user to have rapid access to dashboard elements, saved searches, favorite items, and common tasks. By making the most commonly used SLM functions readily accessible, Oblicore Guarantee™ reduces the time to navigate to and leverage common tasks. Enterprise Integration - Integration of the service portfolio management and service level management functions into to the corporate framework has become a focus with many organizations. With Oblicore Guarantee 6.0, integrating data and processes with your corporate business solutions (e.g., CRM, reporting) easy and intuitive. Key catalog, contract, and performance data can be readily shared through a series of predefined, SOA compliant APIs. About Oblicore

Oblicore is the leading provider of Service Level Management software. Our flagship product, Oblicore Guarantee™, automates, activates and accelerates the monitoring, reporting and management of the service portfolio and service level agreements for enterprises and service providers. An enabler of business management, Oblicore Guarantee™ allows organizations to understand the cost implications of both service catalog items and service level agreements – in real time – for penalties, rewards and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across the business and technology infrastructure from one solution.

Oblicore's software solutions are leveraged by both service providers and global 1200 enterprises, such as AT&T, ABN Amro, British Telecom, Cable & Wireless, Chrysler, E.ON, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with their business objectives. Oblicore is headquartered in Boston, Massachusetts, with offices across North America, Europe and Asia Pacific. Please visit http://www.oblicore.com for more information.

Keyword Tags: service catalog, service catalog management, service level management, service portfolio management

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Erik Hill
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