SearchingWorks Turns to my1voice Virtual PBX Phone Service to Improve Customer Service : New service allows even the smallest businesses to live the unified messaging dream

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It is never a good idea for customers to have to search for people who work at a search company. That’s why SearchingWorks turned to Protus for its virtual PBX phone service, my1voice™.

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With my1voice, small companies like SearchingWorks can have the same voice options and phone service as the largest corporations.

SearchingWorks is a leading online marketing consultancy that provides search engine optimization (SEO), search engine marketing (SEM), pay-per-click (PPC) advertising, and web analytic services for large and small companies. Chris Biber, SearchingWork's President and CEO, says everything his company does for its customers is focused on helping them to be found at the top of search engines.

However, the small SearchingWorks staff faced its own search dilemma internally – only this time it was focused on their own consultants being found immediately when customers reached out by phone, email, or the Web. The challenge was that SearchingWorks had a dispersed global workforce with a high degree of mobility, and its consultants are rarely all in the same office.

That's why Biber sought a phone system that was easy to set up and use, could accommodate a distributed workforce, incorporated professional greeting features and Internet voicemail, and required little or no maintenance. Most of all, Biber said, "I want customers to be able to reach our consultants directly with a single call, even when they are out of the office."

Biber turned to Protus because SearchingWorks already used its MyFax Internet faxing service. "My experience with MyFax has been outstanding," Biber said. "It is extremely reliable and easy to use, and requires no technical management on my part. I thought if my1voice worked anywhere near as well, I could solve a lot of issues at once."

The my1voice solution is designed by Protus for home and small offices – particularly those mobile professionals always on the go. It offers a convenient, cost effective and easy-to-use voice service that works with existing phones.

"Today's business world consists of mobile workers, distributed workforces, and even entire virtual offices," said Joseph Nour, CEO of Protus. "With my1voice, small companies like SearchingWorks can have the same voice options and phone service as the largest corporations."

"The Find Me/Follow Me feature is what I personally use most often," said Biber. "I spend a lot of time out of the office at client sites, or running between offices. Clients can get uncomfortable if they constantly have to leave voice mail and wait for a return call. With my1voice, they can reach me right away as though I'm sitting at my desk at the home office. It's completely transparent to them and a lot more efficient for both parties."

Biber is also impressed with my1voice's ability to forward voice mails to e-mail so he doesn't have to call in to check for messages. Instead, he manages all his messaging through a standard e-mail account. "I can live the unified messaging dream without all the expense and technical hassle normally associated with such systems.

"Although we didn't have complaints before, clients have noticed that we're much more accessible and respond even more quickly now that we have my1voice," Biber says. "We are creating an impression with our customers and prospects of a much larger and more established company. Our business may be search, but we don't want our clients to have to search for us. my1voice assures that they don't."

About Protus

Protus® provides the highest quality software as a service (SaaS) communications tools for small-to-medium-businesses (SMB) and enterprise organizations, including award-winning MyFax, the fastest growing Internet fax service; my1voice, the cost-effective, feature-rich virtual PBX phone service that travels with the user from phone to web; and Campaigner and CampaignerPro, software-as-a-service email marketing solutions with advanced automation features. Protus' commitment to delivering a superior user experience has resulted in a continually growing and loyal customer base, allowing market leadership in industries including finance, insurance, real estate, healthcare, transportation and government. For more information about Protus and its family of communication tools, call 888-733-7007 or visit http://www.protus.com.

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Tracy Shryer
Protus
847-279-0022 x230
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