The inclusion of Release and Deployment Management rounds out support for the Service Transition component of the ITIL Service Delivery Model.
Newport Beach, CA (Vocus) August 9, 2010
LiveTime Software, a leading provider of Web, SaaS and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today released LiveTime version 6.1. This latest release contains over 300 new features and enhancements, and is now (Pink Verify) certified for 11 ITIL v3 processes, adding both Financial Management and Release and Deployment management to its already extensive list of ITIL certified processes.
LiveTime’s new GeoLocation Cloud Service offers a glimpse into LiveTime’s new value added services. Organizations can track mobile technicians globally, simply by logging into the service desk. LiveTime will provide the location of the user within a 25 mile radius via a direct login, and within 5 meters when using LiveTime’s forthcoming, native iPhone application. Direct integration with Google maps provides a visual map of where the user is located as well as a map of all technicians within the system.
LiveTime 6.1 includes a new Widget to allow LiveTime to be embedded on any web site with a single line of code. This enables customers to have service and support available from any application in a single click, together with related FAQ’s and knowledge base articles. Customers may raise Service Requests, Incidents or Changes directly from the embedded Widget, without needing to access the service management tool.
With the move to greater transparency between customers and organizations LiveTime has also added new sidebar statistics to the customer portal significantly enhancing the end-user experience when interacting with your organization. The revised portal also includes the ability for customers to see the service levels they can expect from the service organization.
Traditional Chinese and Turkish translations have been added to LiveTime 6.1 for a total of 10 native languages supported. In addition LiveTime now supports any SAML or SAML2 (header based) Single Sign-on technology. New CMDB connectors for Spiceworks 4.0, ManageEngine Desktop Central, HP Universal CMDB and Novell ZENworks 11 round out the enhancements to the AMIE (Asset Management Integration Engine) component.
Out of the box enterprise integration with Authentication, Email, Asset and Inventory Management, and Event Management systems has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers and Wellpoint to implement LiveTime within a matter of weeks rather than months, without consultants.
“The inclusion of Release and Deployment Management rounds out support for the Service Transition component of the ITIL Service Delivery Model.” said Jason Andrews, VP of Engineering. “Organizations simply take LiveTime Service Manager and integrate it with existing investments in IT to provide an ITIL certified service delivery solution to customers”.
Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any database, and critical to the customers being serviced, any web browser.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com.