Viewpoint continues to deliver products that increase and stretch the capabilities of our contractors and our ability to provide better service to more customers
Portland, Oregon (PRWEB) November 28, 2012
Viewpoint Construction Software® is pleased to announce the availability of Service Agreements, part of the growing Service Management Suite which is fully integrated with Work Order Management and Viewpoint V6 Software® and provides contractors broader visibility into their customer relationships. Viewpoint Service Agreements is designed to take the guess work out of project status and eliminates the possibility of a task or assignment being missed or overlooked and ensures that coverage never lapses by expiring agreements.
“Viewpoint continues to deliver products that increase and stretch the capabilities of our contractors and our ability to provide better service to more customers,” stated Emily Hakala, Service Coordinator with Snyder Roofing. “Most of our service contracts rely on regular clean-up and maintenance of roofs which can generate hundreds of work orders. It’s incredibly helpful to use Service Agreements to track revenue and generate work orders for these jobs in an automated process, helping us save time and money, and allows us to focus on delivering great work and exceptional customer service.”
The Service Agreements module automates work order creation, facilitates periodic billing and manages the renewal of agreements, ultimately managing the profitability over the life of the agreement. The module includes features to:
- Conduct comprehensive performance analysis, giving insight into whether pricing needs to be escalated or reduced.
- Facilitate in-depth profitability tracking for an agreement for the current term and all historical terms since inception.
- Identify maintenance and frequencies to be performed for select pieces of equipment coverage under an agreement.
- Send renewal offers to customers in a timely manner ensuring the agreement never lapses in coverage.
- Save time by setting up preventative maintenance work orders to be automatically or manually generated via a queue for work orders due.
- Facilitate periodic billing for all active agreements.
About Viewpoint Construction Software
Named Oregon's Best Software Company 2012 by TechAmerica, Viewpoint Construction Software has a long-standing focus on meeting the information needs of construction companies, achieving a leadership position in construction-specific ERP and ECM software. Viewpoint’s V6 software is an ERP suite of integrated applications, including accounting, human resources and construction operations with project management and mobile field-to-office solutions. Construction Imaging is an ECM and workflow suite with complete integration to V6 and other industry accounting and project management applications. Available as cloud and on-premise solutions, our configurable and scalable products address the unique needs of leading firms throughout the U.S., Canada and Australia. For more information, visit http://www.viewpointcs.com
© 2012 Coaxis, Inc. dba Viewpoint Construction Software. All Rights Reserved. Viewpoint Construction Software® and Viewpoint V6 Software® are trademarks or registered trademarks of Coaxis, Inc., dba Viewpoint Construction Software in the United States and/or other countries. Other names and brands may be claimed as the property of others.