The IMS Company Selects ServiceCentral for Service Management Solution

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ServiceCentral’s Service Management Solution has been implemented by The IMS Company’s Aircraft Systems Division to establish best in class product support for their clients.

ServiceCentral Technologies
I truly believe that IMS made the right decision to partner with ServiceCentral.

Today, ServiceCentral Technologies announces that its SaaS Service Management Solution has been deployed to the Aircraft Systems Division of The IMS Company, an entertainment systems and services provider for the airline industry. ServiceCentral’s software tracks IMS’s entertainment devices through the return, service and repair process, streamlining the overall product support process and improving service level goals. Clients of IMS’s inflight entertainment systems will now benefit from on-demand real-time visibility into support activity being provided to their devices throughout the product services lifecycle. The implementation of ServiceCentral solidifies IMS’s commitment to providing their clients with best-in-class products, services and support.

The implementation comes at a significant time for IMS as they continue to expand their business. Erwin Edillon, Program Manager for The IMS Company, says, “We appreciate ServiceCentral’s ongoing commitment to see this implementation be successful, and in just three short months. Looking back at this entire process, I truly believe that IMS made the right decision to partner with ServiceCentral. Replacing our old repairs module with a robust system was one of our biggest goals as an organization for 2012, and now we can proudly say it has been completed.”

Steve Teel, President of ServiceCentral, comments, “We are delighted to have IMS onboard as a client utilizing our Service Management Software. The implementation is a win-win as ServiceCentral’s ultimate goal is to provide clients with best in class product support tools that can be quickly implemented and customized without sacrificing functionality. We look forward to a long and fulfilling relationship with the IMS Company.”

About The IMS Company
Founded in 1996, The IMS Company is an entertainment and communications solutions provider with extensive experience providing products and services to the airline industry. Experiencing significant growth yet again, The IMS Company has been named among the fastest-growing privately-held companies in technology-heavy Orange County California by the Orange County Business Journal multiple times. For more information, please visit

About ServiceCentral Technologies, Inc.
ServiceCentral provides web-based reverse logistics and service management software solutions that enable businesses to streamline workflows and track product returns, warranty, service, repairs & parts through the entire post sales service chain. The software suite is for use anywhere service and repair activities occur including repair depots, authorized service centers, service counters, retail stores, call centers, and online channels. Established in 1991, ServiceCentral has spent more than 20 years acquiring deep, practical knowledge of the unique requirements and challenges facing the after-sales service and repair of product in the Telecom, Cellular/Wireless, Cable/MSO and Consumer Electronics Industries. ServiceCentral is a private company headquartered in Atlanta, Georgia, USA, with distributors in Europe, Latin America and Asia Pacific. For more information, please visit

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Jennifer Kapala
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