In the challenging world of field service, getting there with the right information, right inventory, at the right location, at the right time is half the battle
ST. LOUIS (PRWEB) September 26, 2007
Driven by the new vision charted by Mr. Simmons, ServiceFirst has forged new strategic partnerships to help service technicians do their jobs more effectively and efficiently ensuring a positive experience at the point of service execution, which adds to the customer's perception of value. Partnerships with TouchStar, for Call Center automation, and Gearworks, for location aware mobility, enhance the stand-alone value proposition of Service Lifecycle Management and reduce the total cost to the service organization.
"We are enabling a dramatic business transformation for the millions of small and medium field service companies across the country," said Chuck Simmons, chief executive officer, ServiceFirst. "For the first time, these businesses can easily access the powerful tools available for every part of their business and do so remotely without the large traditional license and integration services investment previously required. I am confident that the new, collective drive ServiceFirst and our industry-leading partners are experiencing will continue to translate into new innovations."
ServiceFirst software provides an integrated approach that ties call centers, field service, sales and office personnel together ensuring the most value to our customer's clients that increases their capacity, efficiency and overall service quality. Tailoring to the needs of the services industry including HVAC, Plumbing, Electrical, Pool & Spa, Irrigation & Landscaping, Security & Alarm companies and telecommunications, ServiceFirst customers such as Nationwide Communications Services, Technicold and Sherrell Heating and Cooling will begin using the newest version immediately.
"Our partnership with ServiceFirst creates a powerful solution for service companies that drives revenue and improves customer service," said Brian Smits, TouchStar's Director of Marketing. "Companies are now empowered with automated service call reminders, intelligent screen pops with customer information & service history, automated service order entry, call flow management, complete customer service center reporting, and cross sell and up sell outbound campaigns."
"In the challenging world of field service, getting there with the right information, right inventory, at the right location, at the right time is half the battle," said Todd Krautkremer, chief executive officer for Gearworks. "Our partnership with ServiceFirst extends service lifecycle management to the field."
Highlights of the newest ServiceFirst OnDemand release include:
ServiceFirst OnDemand is available immediately. For more information, please visit: http://www.ServiceFirstInc.com.
TouchStar is a rapidly growing world-class communications solutions provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX Phone System to over 2,500 customers. TouchStar has been named as one of the 'Fastest Growing Large Private Companies in Colorado' for five years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in New York, Davenport, Mumbai, Manila, and Manchester.
Gearworks (http://www.gearworks.com) provides location-based mobile business applications -- in collaboration with wireless carriers -- that enable customers to better manage their mobile resources. Today, Gearworks-powered solutions are used by service-driven companies of all sizes to supervise and optimize their personnel and activities in the field as easily as they do in the office. The company partners with leading wireless carriers across North America for distribution and billing, and leverages its carrier-grade, Software-as-a-Service (SaaS) platform to ensure high reliability and a seamless customer experience. Gearworks' mobile business applications serve thousands of small-to-medium sized business and enterprise customers across a broad range of industries -- including construction, health care, field service, home and store delivery, utilities and government services.
ServiceFirst is the leading provider of on-demand and Windows service management software for small and medium field service companies. Serving the HVAC, Plumbing, Electrical, Pool & Spa, Irrigation & Landscaping, Security & Alarm and telecommunications companies and many more for over 24 years, our focus and dedication to the services industry has created one of the most comprehensive service management systems available today. Integrated with the industry's best of breed partnerships, ServiceFirst offers dispatch, work order management, fleet management, mobile field force management, front office CRM and back-office accounting and billing software. For more information, visit http://www.ServiceFirstInc.com.