To address low dollar, high volume service renewal opportunities - often overlooked- manufacturers and channel partners must consider a low touch, automated approach to capture renewal revenue.
Carlsbad, CA (PRWEB) July 11, 2011
With worldwide information technology (IT) spending projected to increase to $3.6 trillion in 2011, the service sales market is experiencing dynamic growth. Service contracts are attached to nearly all IT products sold, and support and maintenance offerings in North America alone generate roughly $60 billion a year. Yet data also suggests that technology companies have failed to capitalize on up to 36 percent of the service revenue annuity stream that the IT market offers.
“Service sales – particularly those associated with low-dollar service contract renewal opportunities – require constant attention because of their sheer volume. Staying on top of them is a complex process. As a result, manufacturers and their channel partners often fail to capitalize on these opportunities, which represent billions of dollars in added revenue each year,” says Scott Herron, CEO of MaintenanceNet, Inc.
To significantly reduce the time and resources required for executing low-dollar contracts, MaintenanceNet recently launched its Auto Quote solution, an extension of its cloud-based Service360 service contract management platform. The Auto Quote solution provides the supply chain with an easy, automated way to ensure that all service contract opportunities – no matter how small – are being pursued quickly, efficiently and at a low sales cost.
Through Service360, MaintenanceNet now manages a portfolio of more than 13 million service contracts and over 33 million assets for technology manufacturers, distributors and resellers around the globe. MaintenanceNet also delivers more than $70 million Auto Quote opportunities each quarter, representing over 130,000 assets quoted with service.
“Our clients across the supply chain face the daily challenge of driving more revenue and ensuring that all sales opportunities are being addressed, while also staying on top of customers’ ongoing service needs,” says Herron. “Service360 and our Auto Quote solution give them a way to alleviate all of these concerns with an automated approach that dramatically changes the dynamics of service sales for the channel while significantly increasing service revenue.”
For more information on MaintenanceNet, visit http://www.maintenancenet.com.
MaintenanceNet empowers the world’s leading technology manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues to the global technology industry, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for technology manufacturers. MaintenanceNet’s Service360 technology platform expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, visit http://www.maintenancenet.com or call 866-699-7212.
MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.