Global Service Quality Standards Updated for 2009

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Service Strategies Corporation, administrator of the industry leading Service Capability & Performance (SCP) Standards, announced the release of the 2009 Edition standard, representing the most stringent measure of service quality available to date.

The SCP Standards are firmly established as the global benchmark of service excellence

Service Strategies Corporation, administrator of the industry leading Service Capability & Performance (SCP) Standards, announced the release of the 2009 Edition standard, representing the most stringent measure of service quality available to date. The SCP Standards have enhanced the service experience for millions of end user customers worldwide over the past ten years.

The SCP Standards are designed to improve customer service and support quality and effectiveness. A consortium of leading technology companies created the internationally recognized standards in conjunction with Service Strategies Corporation. Currently, over two hundred organizations around the world are participating in the program including EMC Corporation, McKesson, Nokia and others.

The standards define best practices for delivering world-class service and support, quantify performance levels and establish a framework for continuous improvement. The 2009 Edition includes approximately fifty new best practices that will help participating companies achieve new levels of service quality.

"The SCP Standards are firmly established as the global benchmark of service excellence," said Greg Coleman, principal partner and vice president of strategic programs for Service Strategies Corporation. "No other program comes close to matching the success of the SCP Standards in driving service quality. The 2009 Edition continues this tradition."

About Service Strategies Corporation
Service Strategies advances service excellence by providing industry-standards, certification, training and consulting services that ensure delivery of consistent, high-quality customer service and support. The world's leading service and support providers have adopted Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. For more information, visit http://www.servicestrategies.com, email info (at) servicestrategies (dot) com, or call 858.674.4864, toll free in North America 800.552.3058.

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