Business Process Outsourcing Can Help Shared Services Centers Mature

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A whitepaper released by business process outsourcing firm WNS Global Services and Trintech explains how companies can increase the value of their shared services centers in an era of scarce resources.

As an organization's use of shared services centers matures, a blended sourcing model leveraging business process outsourcing is necessary to realize the full value of the SSC model.

For the past ten years, companies have been embracing shared services centers (SSC) to reduce costs, standardize processes and allow business units to focus on core activities. However, as an organization’s use of shared services centers matures, a blended sourcing model leveraging business process outsourcing is necessary to realize the full value of the SSC model, according to a whitepaper offered by WNS Global Services and Trintech. The whitepaper entitled, “Taking it to the Next Level: Shared Services Centers Move Up the Maturity Curve,” discusses how companies can increase the value of their shared services centers in an era of scarce resources and economic turmoil.

You can download the whitepaper at: http://www.wns.com/shared-services-outsourcing

This whitepaper highlights the four levels of the shared services center maturity curve companies should follow to realize full value from the SSC model, including:

Level 1: Optimizing operations through centralizing functions, standardization, establishing tracking mechanisms and operating metrics
Level 2: Fundamentally changing the work by looking across processes to build scale and further optimizing operations through workflow and self service
Level 3: Leveraging a blended sourcing model, advanced communication mechanisms and business intelligence to advise customers on risk trends
Level 4: The SSC becomes a joint innovator collaborating with the business, third-party providers and domain experts to take the business to the next level

Levels 3 and 4 represent a tremendous opportunity for companies looking to mature their shared service centers beyond basic operational optimization. This whitepaper discusses an approach companies can follow to reach this level of maturity in their shared service centers leveraging strategic business process outsourcing.

To learn more about how WNS Global Services can help you take your shared services centers to the next level, please visit http://www.wns.com.

About WNS Global Services
WNS is a leading global business process outsourcing (BPO) company. Deep industry and business process knowledge, a partnership approach, comprehensive service offering and a proven track record enables WNS to deliver business value to some of the leading companies in the world. WNS is passionate about building a market-leading company valued by our clients, employees, business partners, investors and communities. For more information, visit http://www.wns.com.

About Trintech Group
Trintech Group Plc (TTPA) is a leading global provider of integrated financial governance, risk management, and compliance software solutions for commercial, financial, and healthcare markets. Trintech's recognized expertise in reconciliation process management, financial data aggregation, revenue and cost cycle management, financial close, risk management, and compliance enables customers to gain greater visibility and control of their critical financial processes leading to better overall business performance.

For more information on how Trintech can help you increase confidence in business performance and reduce financial risk, please contact us online at http://www.trintech.com or at our principal business office in Addison, Texas, or through an international office in Ireland, the United Kingdom, or the Netherlands.

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Sumi Gupta
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