Staff at Luxury Cruise Agency Silver Compass Keep Abreast of New EU Rights for Maritime Passengers

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Passengers travelling by air or rail have for some time benefited from the right to compensation and assistance when experiencing delays or cancellation as well as specific rights applying to those with reduced mobility. While everyone else has their mind on Christmas, cruise experts at the award-winning agency are getting to grips with the new legislation introduced earlier this week which now extends those rights to passengers travelling by ship.

Cruise Ship

SS Voyager

"We work hard to make sure we recommend the most suitable travel arrangements for all our clients, so this isn’t a big change for us.

Cruise experts at Silver Compass have completed training from the Association of Cruise Experts on the new EU Regulations which became effective this week, extending to cruise and ferry passengers the same rights as those travelling by air and rail. The changes relate to two separate areas:

  • Rights for Persons with Reduced Mobility
  • Assistance and compensation for delays and cancellation

Staff at the specialist cruise agency are incorporating the new requirements into their processes with immediate effect, in conjunction with their partner cruise lines.

The newly introduced legislation for Persons with Reduced Mobility is intended to prevent discrimination and to ensure the provision of suitable assistance to disabled persons and those with reduced mobility, whether permanent or temporary. Travel consultants at the award-winning agency take great care to ensure their clients' needs are properly communicated when placing a reservation. The new legislation formalises this and places specific responsibilities on the travel agent to provide sufficient information to the carrier to enable them to determine whether the booking can be accepted. Ferry or cruise companies won’t be able to refuse to accept a reservation from a disabled customer other than on grounds of safety and must charge the same price as they would to other passengers.

Kit Williams, cruise expert at Silver Compass, said: "We work hard to make sure we recommend the most suitable travel arrangements for all our clients, so this isn’t a big change for us. However, the new legislation will make it easier for us to be sure we are collecting the right information at the time of booking for those with special needs."

Silver Compass work with a wide range of cruise lines and ferry companies who have been offering high levels of service to passengers with reduced mobility for many years. The new legislation formalises what is, by and large, already in place.

With respect to delays and/or cancellations, passengers who suffer this kind of disruption on ferry journeys or cruises will now have rights to assistance, refunds and compensation, as they already do for flights and rail journeys.

About Silver Compass
Silver Compass is an award-winning tailor-made travel agency based in London and Wiltshire with a passion for exceptional service. Members of the Association of Cruise Experts, their cruise specialists look after every detail and thrive on matching the right cruise line to the customer.

For further information or to place a booking get in touch with Silver Compass by email info(at)silvercompass.co.uk or by calling 0208 350 0350.

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