We saw the value of integrating our calling features with our Salesforce CRM application for improved customer service some time ago, but only SimpleSignal was able to deliver this solution for us. Having a customer's contact info appear on the computer screen when the customer calls us increases our efficiency and allows us to immediately focus on addressing the customer's needs.
Dana Point, CA (PRWEB) September 8, 2008
Internet marketing firm LeadClick Media Inc. announced today that it has upgraded its customer service by selecting SimpleSignal to provide a solution that integrates LeadClick Media's hosted phone system with its Salesforce CRM application. SimpleSignal Inc., a leader in hosted telephone systems for businesses, is providing LeadClick Media with both its hosted VoIP phone service and its SimpleSignal for Salesforce integrated solution.
SimpleSignal for Salesforce brings SimpleSignal's advanced VoIP technology to the industry-leading Salesforce CRM application suite. With SimpleSignal for Salesforce, LeadClick Media can automatically capture and manage detailed logs of all calls from within Salesforce CRM to track interactions with customers. The integrated solution automatically opens a caller's contact record in Salesforce when LeadClick Media receives an incoming call. LeadClick Media employees can answer calls, place callers on hold and transfer calls--all from within Salesforce.
"Our business is Internet marketing and web-based lead generation; for us, relationships really matter," said Michael Miller, sales director for LeadClick Media, located in San Francisco. "We saw the value of integrating our calling features with our Salesforce CRM application for improved customer service some time ago, but only SimpleSignal was able to deliver this solution for us. Having a customer's contact info appear on the computer screen when the customer calls us increases our efficiency and allows us to immediately focus on addressing the customer's needs."
Using advanced VoIP functionality such as Simultaneous Ring and Remote Office, SimpleSignal for Salesforce allows SMBs to access their information in Salesforce CRM and calling features from any location -- even from home offices or via mobile devices.
"SimpleSignal for Salesforce offers customers an excellent CRM and IP Voice communication solution delivered completely as a service," said Clarence So, Chief Marketing Officer, salesforce.com "LeadClick Media is an excellent example of a company using SaaS applications like Salesforce and SimpleSignal to run their business in the cloud."
SimpleSignal for Salesforce is the latest innovation from SimpleSignal, which delivers cloud computing-based telephony services that integrate with other crucial business applications to thousands of SMBs.
"We applaud LeadClick Media for wanting to deliver the best customer experience possible by choosing our innovative business communication solution that extends the value of Salesforce CRM," said Dave Gilbert, president of SimpleSignal. "Our goal is to provide hosted VoIP solutions that seamlessly integrate with leading Web 2.0 business applications in the cloud, so SMBs don't have to worry about maintaining on-premise servers, equipment and software. SMBs can instead focus on running their businesses while we provide pioneering voice solutions that enable them to realize dramatic leaps in productivity and profitability."
A free trial of SimpleSignal for Salesforce is available to SMBs. Go to http://simplesignal.com/salesforce_integration.php or call (866) 434-4404.
SimpleSignal Inc. is a facilities-based complete network provider of business VoIP. The company's enterprise-grade service is designed specifically for small- to medium-sized businesses, combining voice and data, hosted PBX, long distance and conferencing into one powerful, cost-effective communications solution. Delivering more capabilities than on-premise PBX systems, with greater flexibility, simplicity, and personalized service. Now businesses of any size can leverage the power of advanced IP communications technology, improving business productivity, while significantly reducing overall telecom costs. SimpleSignal is privately held and headquartered in Dana Point, CA. SimpleSignal services are deployed in over 40 states and 6 foreign countries. For more information about SimpleSignal, visit http://www.simplesignal.com.
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