One of the biggest challenges we discovered in our customer research was that our Hosted PBX customers were not using incredibly efficient calling features like simultaneous ring, remote office and voice messaging, or even more basic functions such as speed dial
Dana Point, CA (PRWEB) October 26, 2009
Voice over IP (VoIP) technology innovations have endowed today's business phone systems with advanced features and tools that can radically enhance and simplify communications--but many users don't take advantage of them. Today SimpleSignal introduced its Call Control Toolbar, a breakthrough application that makes advanced VoIP calling features easier and more convenient to use.
Hosted PBX (http://www.simplesignal.com/hosted_pbx.php) carriers provide access to their IP phone features through a web browser or web portal, which requires that users log in, enter a password and risk losing track of their portal page URL. In contrast, SimpleSignal's Call Control Toolbar is an elegant, Adobe Air-based application that floats anywhere on a user's desktop for instant access to a range of calling feature controls. The Call Control Toolbar does not require users to launch a web browser.
"One of the biggest challenges we discovered in our customer research was that our Hosted PBX customers were not using incredibly efficient calling features like simultaneous ring, remote office and voice messaging, or even more basic functions such as speed dial," said Dave Gilbert, founder and president of SimpleSignal, "either because they didn't know how or didn't want to be bothered with logging into a web portal to set up or change their IP phone settings.
"The SimpleSignal Call Control Toolbar eliminates these hassles for users," Gilbert continued. "The controls are user-friendly and always available in the background on a user's desktop, so it's easy to make quick, on-the-fly changes to IP phone settings. "
The SimpleSignal Call Control Toolbar also features call notification screen pops. When a user receives an incoming call, a small window pops up at the bottom of the user's computer screen with complete caller ID information. Users can also answer the call directly from the screen pop.
The Call Control Toolbar is provided free of charge for SimpleSignal's Hosted PBX customers.
SimpleSignal will unveil the Call Control Toolbar to the industry during a workshop at BroadSoft Connections 2009: Voice & Vision, October 25 - 28, at The Phoenician in Scottsdale, Arizona.
Features that can be managed by the toolbar include:
- Simultaneous Ring (http://www.simplesignal.com/feat_Simultaneous-Ring.php) for up to six numbers
- Remote Office, which displays your office number on caller ID regardless of which phone is being used
- Outbound Dialing by entering the phone number or copying and pasting into Toolbar window
- Speed Dial for six numbers
- Sequential Ring for up to six numbers
- Voice Messaging Control (http://www.simplesignal.com/feat_Visual-Voicemail.php), including email notifications and transfer upon dialing "0"
- Call Forwarding Always
- Call Forwarding Busy
- Call Forwarding No Answer
- Do Not Disturb
For more information about the Call Control Toolbar, go to SimpleSignal.com/toolbar.
SimpleSignal is a Cloud-based (also known as Hosted PBX) Unified Communications service provider that also offers SIP Trunking services, advanced Voice Apps and Polycom IP Phone equipment. The company is one of the top BroadSoft switches in the U.S., providing IP Phone applications and services to thousands of satisfied customers throughout the U.S. and Canada, with a growing list of multi-office clients in many international locations. SimpleSignal dependably provisions off-net, which means that customers can bring their own bandwidth and still use the SimpleSignal Hosted PBX system without overhauling their entire IP infrastructure.
SimpleSignal, Inc. is located at 34232 Pacific Coast Highway, Dana Point, CA 92629. Find us on the web at http://www.simplesignal.com. For sales, call 866-434-4404. Read Dave Gilbert's Blog: http://www.simplesignal.com/blog/.