Our call center customers are very happy to see two of their vendors working together and deliver innovations adding real value to their bottom line.
Raleigh, NC (Vocus) June 29, 2010
SiteLink, the leader in software for self-storage and portable storage, announces new call center tools offering users even more value.
“SiteLink Web Edition’s open call center interface is great for the industry. It allows companies like ours to provide value-added services at no additional cost to self storage operators” says Robert Chiti, President of OpenTech Alliance. “Our call center customers are very happy to see two of their vendors working together and deliver innovations adding real value to their bottom line.”
Using a secure internet connection, call centers exchange real-time data with SiteLink Web Edition. Call Centers quote up-to-date prices, specials and storage availability to clients. Owners gain an edge with the most advanced integration: Web Edition collects reservations and inquiries and helps to convert them to paying rentals. Reports tracking inquiries and reservations monitor leads from all sources, including call centers, and track conversion ratios.
“SiteLink Web Edition takes out the guess work,” says Mike Roberts, VP of Sales for XPS Services. “Because all transactions with Web Edition are real-time, we vastly accelerate relations with customers.”
"Integrating with SiteLink Web Edition made life easier for our clients. They can sign up with our call center and put the whole thing on auto pilot: stores don't have to bother sending us updates; Web Edition automatically updates availability and rates. Customers love our service when we take monthly payments over the phone," says Tron Jordheim, PhoneSmart Director.
With over 3,500 installations, privately-owned SiteLink Web Edition has proven to run faster and more reliably than other web application. Most top-100 operators use Web Edition today. Superior architecture and design lower the cost of ownership make Web Edition a favorite of operators of any size. Visit smdsoftware.com for more information.