Customer satisfaction is quickly becoming the value-added feature that can make or break a product or a company.
New York, NY (PRWEB) October 31, 2011
PDU-Courses.com announced that they have added 4 new courses to their online trainings on Six Sigma. Through these online courses, from the comfort of their home or office, users will explore what Six Sigma means and the critical elements of this increasingly popular approach. They will also gain an understanding of the new roles that some employees fill out in a typical Six Sigma organization.
In many western countries, today the emphasis is on service. Many organizations such as insurance agencies, investment brokers, and accountants sell services rather than products. Customer satisfaction is quickly becoming the value-added feature that can make or break a product or a company. To satisfy customers and give them the quality they want, an organization needs to look at how services and products are viewed by customers. This means asking customers what they want and then tuning your operations to generate these results. This means becoming more customer-driven, and that is the topic of one of the new courses at PDU-Courses.com, entitled “Managing Customer-Driven Process Improvements.”
The new 4 courses are:
“Six Sigma Foundations” for 38.5 hours (38.5 PDU)
“Fundamentals of Lean Business Organizations” for 6.0 hours (6.0 PDU)
“Six Sigma Green Belt Certification Exam Training” for 34.5 hours (34.5 PDU)
“Managing Customer-Driven Process Improvements” for 17.0 hours (17.0 PDU)
These Six Sigma courses present an overview of this customer-driven process improvement approach, and will encourage employees to try the approach in their own organizations. For more information please visit http://www.pdu-courses.com.
# # #