Skillweb Introduces Tracking Enhancement for Returns

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Skillweb has extended its end-to-end parcel tracking system to enable couriers and parcel delivery drivers to handle ad hoc returns on behalf of online and catalogue retail customers. The innovative reverse logistics tool has been developed as part of the company’s Houndit Enterprise item tracking solution to provide full traceability of all collected items throughout the returns process.

Houndit

Houndit Enterprise

Consumers are increasingly looking for a convenient way of returning their purchases, so there is an opportunity for retailers and their delivery partners to gain competitive advantage by developing an effective reverse logistics solution.

The Houndit Returns module will integrate seamlessly with Houndit Enterprise to allow couriers and parcel delivery drivers to make unscheduled collections during their delivery rounds from consumers wanting to return unwanted purchases. They will be able to scan associated documentation to capture the required tracking data using the simple-to-use and intuitive tool via their handheld computers.

Paul Ridden, Managing Director of Skillweb said: “Consumers are increasingly looking for a convenient way of returning their purchases, so there is an opportunity for retailers and their delivery partners to gain competitive advantage by developing an effective reverse logistics solution. Working with operators within the post and parcel sector we are committed to creating effective tracking solutions to support the returns process and meet the changing needs of their customers. Houndit Returns is currently being rolled out to a number of Skillweb’s key customers and is receiving positive feedback.”

“The modular and scalable functionality of Houndit means our customers can benefit from tailored solutions that best support business and operational processes across all aspects of the parcel lifecycle including fulfilment, delivery, notification, POD and returns.”

ABOUT SKILLWEB
Skillweb provides mobile computing solutions that enable businesses to better track the movement of goods and to manage their mobile workforces. The company has been operating for over 12 years, deploying end-to-end tracking systems for an international client base, and is now responsible for in excess of 25 million transactions each month worldwide. Customers are fully supported by Skillweb’s UK-based in-house development department and customer service team. Skillweb has a proven 99.99 percent system uptime record and on-going support - The envy of others in the industry.

Skillweb is a profitable and privately owned business that is growing at a rate in excess of 25 per cent each year. It is committed to ongoing investment into technology and software innovations and reinvests 25 per cent of its turnover each year into research. The company works with a wide range of postal, home delivery and mobile worker organisations across the UK and globally, in many cases for more than 10 years.

Skillweb also manages the leading Logistics Networking club which offers the opportunity for like-minded Transport and Logistics executives to come together to discuss business challenges in a private environment.

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Jonathan Symons

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Skillweb
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