Transforming Operations from Network to Customer Centric Management -- an O2 Case Study.
San Mateo, CA (PRWEB) December 5, 2006
Digital Fuel, the leader in Business Service Management, today announced that CEO Yisrael Dancziger will co-present in a session at TM Forum's TeleManagement World on December 6th at 10:50 AM, titled "Transforming Operations from Network to Customer Centric Management -- an O2 Case Study." Dancziger will co-present with David Holcombe, OSS Business Applications Manager for IS Delivery at O2 UK.
Digital Fuel is located at booth #120 on the show floor. Conference participants can schedule a time to meet with Digital Fuel by clicking here.
BSS/OSS System Augmented by SLA Management Software
The session will focus on the SLA Management software application that augmented O2's BSS/OSS system, and helped O2 move from a #4 position in its market to the #1 position. It will outline how to attain effective customer-centric service quality management, the benefits from augmenting OSS/BSS with a business application to automate Service Level Agreement (SLA) management, and how companies across the telecommunications industry can benefit from a customer-centric approach to operations enabled with SLA management software.
SLA and SQM Solutions for Customer Experience Insights
Dancziger and Holcombe will also discuss how telecommunications service providers can win and keep customers using SLA management] Many service providers are deploying SLA and SQM solutions in order to provide a detailed view of the quality experience they are delivering to their customers. SLA management has become a critical requirement for service providers, and is becoming a required part of SLA contracts.
"As corporate telecommunications customers demand managed service level agreements, service providers need to make that transition from viewing themselves as a manager of networks into an organization focused on customer needs," said Yisrael Dancziger, President and CEO of Digital Fuel. "As their customers request a higher level of accountability in the service agreements, service providers are under pressure to build a robust service management structure around total customer care."
About Digital Fuel
Digital Fuel is the leader in business service management (BSM) software solutions for IT, business process services such as HR, finance and accounting, and telecommunications. Digital Fuel's business software, called ServiceFlow, is a comprehensive business application that automates SLA management and Service Cost management processes that are critical to successful service relationships. With Digital Fuel's patented visual approach, customers are deployed rapidly to quickly drive business value from automating the management of service level agreements with their customers and vendors. ServiceFlow manages billions in business and IT services for global companies such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica and CSC. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at http://www.digitalfuel.com.
# # #