83% of SmartDebit clients ‘Very satisfied’

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SmartDebit, a leading UK Direct Debit Bureau, recently sent their clients a short customer survey based upon the level of customer service and support they have received whilst collecting their Direct Debit payments through SmartDebit. The results have been calculated and SmartDebit are pleased to announce the findings.

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SmartDebit

We’re delighted with the survey results as we actively encourage our customers to come forward with suggestions and improvements, and the survey has proven to be a great way of providing us with additional feedback.

When questioned about how long they had to wait before they received a response to their query from a SmartDebit representative, 83% of respondents stated ‘within 30 minutes’. Moreover, 50% of those reported that they had received a response immediately. Along with their speedy response time, 83% of SmartDebit clients agreed that their support team appeared knowledgeable and handled issues with courtesy and professionalism.

Overall, over 80% of all respondents said they were very satisfied with the level of customer service they had received when querying any element of the Direct Debit collection process. The SmartDebit support team attend regular meetings and training sessions to ensure any issue is shared and dealt with appropriately, a fundamental procedure in achieving these excellent results.

SmartDebit’s Operations Director, Rhys Daniel, commented “We’re delighted with the survey results as we actively encourage our customers to come forward with suggestions and improvements, and the survey has proven to be a great way of providing us with additional feedback. The positive results are testament to all the hard work and commitment put in on a daily basis by every member of staff, and we look forward to continue improving even further!”.

SmartDebit™ are the UK’s leading Direct Debit Bureau, specialising in payment processing services since 1998. A Bacs approved Bureau, scoring ‘Excellent’ in all five categories of the Bacs audit, and ISO 27001 compliant. Providing a complete range of services: Outsourcing; SmartDebit-Admin cloud based portal; SmartDebit-Online payer sign up; SmartDebit-API integrated solution and SmartDebit-Contingency.

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SmartDebit
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