To truly mobilize their businesses, we believe proactive IT Service Management solutions like BoxTone must be deployed to optimize mobile service delivery and maximize user productivity, while lowering the cost to serve and the risk of a security breach.
Columbia, MD (PRWEB) April 7, 2010
BoxTone(R), the expert in mobile user management, today announced the results of a joint survey with eMedia of more than 400 IT managers on trends in mobile smartphone management, which clearly shows that additional mobile management capabilities are required in the enterprise to accelerate widespread adoption of consumer-centric devices like the Apple iPhone and Google Android.
“Smartphone Management Survey: An Enterprise IT Operations Perspective” leaves little doubt that enterprise-connected mobile devices of all varieties are on the rise. Half of all survey respondents said that at least 60 percent of their employees will be smartphone-equipped in the next 24 months. Prior BoxTone research suggests that the bulk of these newly-connected devices – perhaps as much as 80 percent -- will be employee owned.
Respondents also expressed a clear preference for BlackBerry and iPhone smartphones, with BlackBerry projected to maintain its dominance in 2010 at enterprises already heavily mobilized, and the iPhone is expected to make inroads at enterprises yet to connect mobile devices in significant numbers.
When asked what concerns IT managers most when it comes to connecting an employee-owned device like the iPhone to their IT infrastructures, more than 80 percent of respondents cited security (such as encryption, antivirus and loss); 50 percent cited IT policy and compliance; and 30 percent listed limited carrier choice. According to BoxTone CEO Alan Snyder, organizations would be wise to tackle such concerns head-on utilizing mobile management solutions such as BoxTone, and not wait to be overrun.
“As owners of mobile devices like the iPhone and Android continue to demand enterprise connectivity, proactive IT mobility staffs are establishing a portfolio of supported mobile devices and applications, and then defining for each the level of support that will be made available,” said Snyder. “To truly mobilize their businesses, we believe proactive IT Service Management solutions like BoxTone must be deployed to optimize mobile service delivery and maximize user productivity, while lowering the cost to serve and the risk of a security breach.”
BoxTone’s mobile user management software is designed for multi-device, multi-platform and multi-application environments, and includes support for BlackBerry, Apple iPhone, Google Android and Windows Mobile smartphones. The software uniquely brings together proactive IT Service Management (ITSM) best practices with proven Mobile User Management technology for executives looking to mobilize their businesses more effectively. BoxTone’s modular architecture possesses a rare combination of ease of use, rapid time to value, broad functionality and rock-solid scalability, enabling mobile IT operations, mobile IT support and mobile business management to deliver the high quality of service and reliable remote productivity that mobile users demand, but at the lowest possible cost and risk to the business.
The secret is the BoxTone Core, a hardened, scalable platform built from the ground-up with patented SmartMP™ technology to auto-discover, monitor, analyze and control all aspects of a mobile environment.
Those interested in a copy of the Smartphone Management Survey can visit here.
BoxTone software is trusted by more than 230 of the world’s leading enterprises and government agencies, including 70 in the Global 2000, to manage, monitor and support multiple smartphone platforms including BlackBerry, Apple iPhone, Google Android, Nokia and Windows Mobile. Built on patented SmartMP(TM) technology and conforming to industry standard ITIL-ITSM best practices, BoxTone's modular software suite and role-specific consoles enable IT and services organizations to proactively improve mobile performance, reduce support costs and accommodate rapid smartphone growth, all while guaranteeing the high quality of service that mobile users demand. Learn more from the expert in mobile user management at http://www.boxtone.com, or call 1 410-910-3344.
BoxTone and the BoxTone logo are trademarks of BoxTone. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.